Bilingual Software Support Representative, French
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Job Description
Bilingual Software Support Representative at BIS Safety Software helping French and English customers with software support and training. Engaging in technical support and customer service inquiries.
Responsibilities:
- Provide outstanding technical support to our customers
- Respond to telephone and email inquiries from individuals utilizing our online software
- **Follow up on customer requests** to ensure complete handling of the caller’s inquiry
- Create cases for new features and solutions for our development team to implement
- Test cases released by the development team to ensure proper functioning
- Make suggestions for ways of improving workflows and processes
- Record and forward customer feedback to the appropriate areas
- **Educate and provide training to customers** on using various aspects of the software
- Track frequent call types for discussion during weekly meetings
- Participate in daily team meetings
Requirements:
- Have a **minimum of 2 years experience delivering exceptional customer service**
- Fluent in **French and English languages (written and oral)**
- **Enjoy working with people**, helping to solve their problems
- Possess excellent listening skills
- Work well independently as well as being a **great team player**
- Exhibit great leadership qualities,** **acting as a mentor to other team members
- Display a **positive and friendly demeanor** when dealing with customers over the phone
- Possess strong computing skills (you need a strong understanding of computer programs and how they work)
- **Handle complex inquiries independently**
- Thrive in a busy environment
- Demonstrate advanced customer service skills
- **View inquiries as opportunities to exceed customer expectations**
- Consistently maintain a positive attitude
- Have strong English written and oral communication skills
- Proficiency in Microsoft Word and Excel
Benefits:
- Comprehensive benefits package
- Health spending account
- Growth opportunities
- Flexible working hours
- On-the-job training
- Work-life balance
- Free on-site parking
- Team Recognition Points
- Social committee
- Fun, open and collaborative environment
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