Billing and Collections Associate
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Job Description
Billing and collections associate maintaining invoices, receivables, and delinquent accounts. Supporting Granicus’s cloud-based government technology customers from Puerto Rico.
Responsibilities:
- Maintain accurate records of billing activities, collections efforts, customer communications, and payment status
- Monitor customer accounts for overdue balances and delinquent accounts
- Contact customers regarding outstanding invoices and past-due payments
- Escalate delinquent accounts when necessary
- Update account records with payment activity, collection notes, disputes, and follow-up actions
- Assist with preparing, generating, and distributing customer invoices
- Research and resolve billing discrepancies, payment issues, and customer disputes
- Maintain customer account information, payment terms, and billing records in company systems
- Provide documentation and support for annual external audits and compliance requests
- Prepare and distribute Accounts Receivable aging reports and collection status updates
- Collaborate with Sales, Customer Success, and other internal teams to resolve collection issues
- Participate in cross-functional projects affecting billing, collections, credit, and cash application processes
Requirements:
- 1-2 years of experience in accounting-related roles, including Billing and Accounts Receivable
- Strong verbal and written communication skills
- Intermediate proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word
- Fluent in both written and spoken Spanish and English
- Experience with NetSuite and Salesforce is preferred
- Strong attention to detail and problem-solving abilities
- Effective organizational and project management skills
- Ability to identify process improvement opportunities and challenge existing workflows
- Ability to adapt and thrive in a fast-paced, dynamic environment
- Ability to prioritize multiple tasks and consistently meet deadlines while maintaining accuracy
- Strong analytical skills to research, investigate, and resolve billing and collection issues
- Candidates must currently be located in Puerto Rico
- No degree requirements for most roles; no degree requirement is stated for this role
- Responsible for preserving confidentiality, integrity, and availability of company information assets
- Responsible for ensuring data privacy and completing required privacy training
Benefits:
- Flexible Time Off
- Company-Wide Wellbeing Days – Paid days off to unplug and focus on mental health
- Work From Home Reimbursement
- Private health, vision, dental and life insurance – 100% Employer-Paid
- On-Demand Mental Health Support – Access to Headspace and other wellness tools
- Pension Plan and Retirement options
- Online Learning Platforms
- Competitive Salary & Bonuses
- Employee Resource Groups
- Coffee with Mark sessions
- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more
- Special guest discussions on issues impacting employees
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