Debt Collector
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Job Description
Commercial Debt Collector managing B2B debt recovery cases for Coface, a global trade credit and business information provider. Negotiating payments, coordinating legal recovery and protecting client relationships in Thailand.
Responsibilities:
- Manage an assigned portfolio of domestic and international commercial debt collection cases for Thailand
- Contact business debtors, understand non-payment reasons, clarify commercial disputes, negotiate payment arrangements and follow up on commitments
- Review commercial documents and case, financial and commercial information to assess recovery prospects and define recovery approaches
- Maintain professional client communication and provide timely updates on case progress, prospects, actions and outcomes
- Coordinate cases handled by lawyers, external collection partners, foreign Coface entities and other service providers
- Escalate amicable collection cases for legal or other recovery action when required and prepare supporting documentation
- Record actions, correspondence, commitments, costs and recoveries accurately in Debt Collection systems
- Support invoicing, fee calculation, remittance and reconciliation
- Handle complaints, commercial disputes and sensitive debtor interactions; escalate unresolved disputes and relevant risks
- Prepare case status and collection performance reports for management review
- Collaborate with Sales, Account Management, Legal, Finance, Claims and international Debt Collection colleagues
- Comply with applicable laws, regulations, data-protection requirements, internal policies and Coface standards
Requirements:
- Minimum 2–4 years of relevant experience in commercial debt collection (B2B), business receivables recovery, related credit control, claims or legal recovery
- Demonstrable exposure to collecting overdue commercial debts
- Ability to negotiate payment and manage difficult or sensitive conversations professionally
- Working understanding of commercial contracts, invoices, statements of account, delivery or acceptance evidence and basic financial information
- Working knowledge of legal processes relevant to commercial debt recovery
- Ability to manage a portfolio systematically, prioritize cases, meet deadlines and work independently within agreed procedures and delegated authority
- Strong written and verbal communication skills
- Sound judgement, persistence, attention to detail and a results-oriented approach
- Fluent Thai and proficient written and spoken English
- Proficiency in Microsoft Office applications, particularly Outlook, Word and Excel
- Ability to maintain accurate records in collection systems
- Bachelor's degree or diploma in Business, Finance, Accounting, Law or a related discipline is preferred, or equivalent relevant professional experience
Benefits:
- Hybrid working model after the first month
- Central and modern office
- Annual training budget
- Languages platform
- E-learning platform
- Dedicated development program
- Local and international career opportunities in a large global company
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