Asesor de cobranza, retención, fidelización
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Job Description
Agente de renovaciones gestionando cobranza, negociación y retención de clientes. Apoyo al crecimiento de pymes mediante el software contable y empresarial en la nube de Siigo.
Responsibilities:
- Gestionar conversaciones de cobranza y renovación con clientes
- Identificar la situación y necesidades del cliente para establecer acuerdos de pago
- Realizar procesos de negociación y manejo de objeciones
- Presentar alternativas y descuentos de manera escalonada de acuerdo con las políticas establecidas
- Gestionar la conversación con foco en lograr la renovación y asegurar el pago
- Realizar seguimiento a los compromisos y acuerdos establecidos
- Cumplir las metas e indicadores definidos para la operación
- Registrar y actualizar la gestión en los diferentes aplicativos
- Gestionar múltiples tareas y herramientas de manera simultánea, manteniendo la calidad y el cumplimiento
Requirements:
- Mínimo 1 año de experiencia reciente y certificable en cobranza, recuperación de cartera, retención, renovación, fidelización o ventas telefónicas
- Experiencia en Contact Center o Call Center
- Bachiller académico certificado
- Experiencia en bancos, cartera castigada, cobranza prejurídica o jurídica será valorada
- Habilidades de negociación, manejo de objeciones, empatía y orientación al cumplimiento
- Capacidad para gestionar diferentes tareas y herramientas de manera simultánea
- Residir en Colombia
- Contar con conexión estable a internet
- Manejo aproximado de 7 aplicativos
Benefits:
- Trabajo 100% desde casa, con horarios definidos
- Entrenamiento pago de 25 días
- Desarrollo de habilidades en cobranza, negociación, retención, renovación y gestión de clientes
- Beneficios enfocados en bienestar, salud, crecimiento y cultura Siigo
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