Credit Control & Collections Analyst
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Job Description
Credit Control & Collections Analyst managing receivables, collections, and cash-flow reporting for an FMCG business. Using SAP, Vend, and Excel to analyze customer accounts and credit risk.
Responsibilities:
- Prepare regular accounts receivable, debtor performance and management reports
- Monitor, analyse and report on debtor activity, Days Sales Outstanding (DSO), customer payment trends and collections performance
- Prepare cashflow forecast schedules and supporting information based on customer payment activity, expected receipts and collection activity
- Extract and compile financial and operational datasets from SAP, Vend and other business systems for reporting
- Review customer account data to identify trends, anomalies and credit or collection risks, escalating significant findings
- Manage an allocated portfolio of customer accounts and proactively pursue outstanding debt
- Contact customers by email and phone to follow up overdue accounts and facilitate payments
- Process customer payments and allocate receipts within financial systems
- Prepare and distribute customer statements and account correspondence
- Reconcile customer accounts and investigate discrepancies
- Investigate and resolve pricing, billing and account queries with internal departments
- Raise credit notes and adjustments according to approved procedures
- Escalate significant, aged or disputed debts and undertake directed recovery actions
- Process recharge invoices and other customer invoicing requirements
- Maintain records of collection activities and customer communications
- Develop positive customer relationships while achieving collection targets
- Create and maintain customer accounts and master data in SAP
- Complete customer credit reviews and monitor credit limits and account performance
- Perform account reconciliations and other finance activities
- Provide coverage for finance team members on leave
- Participate in finance projects, data cleansing and system improvement activities
- Undertake other duties as reasonably required
Requirements:
- Strong understanding of accounts receivable, credit control, debt collection and customer account management processes
- Demonstrated ability to work with financial and operational data, identify trends and exceptions, and prepare accurate reports
- Good understanding of customer credit information, credit limits, payment history and credit-risk indicators
- Strong investigatory and problem-solving skills, with the ability to investigate and resolve account discrepancies
- Intermediate to advanced Microsoft Excel skills, including formulas, pivot tables, data analysis, reporting and reconciliation activities
- Strong systems capability with experience using financial software or ERP systems, ideally SAP
- Ability to interpret financial and customer account information and identify matters requiring further investigation or escalation
- Strong numerical accuracy and attention to detail, particularly when maintaining financial and customer master data
- Professional written and verbal communication skills
- Minimum 3-5 years’ experience in an Accounts Receivable, Assistant Accountant, Credit Control or similar role
- Demonstrated experience in accounts receivable, customer account management, reconciliations, collections and financial reporting
- Experience working with financial systems or ERP platforms, ideally SAP, is preferred
- Experience working within high-volume commercial, retail, wholesale or FMCG environment is highly regarded
- Intermediate to advanced Microsoft Excel skills are required
- Degree qualifications in Accounting, Finance, Data Analysis or related disciplines, or equivalent experience
- Professional-level verbal and written English communication
- Ability to manage competing priorities and achieve deadlines
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