Credit & Collections Specialist
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Job Description
Remote Credit and Collections Specialist reducing healthcare accounts receivable balances for Labcorp. Contacting customers, researching billing information, and preparing account-resolution updates.
Responsibilities:
- Follow SOPs to reduce aging accounts receivable balances over 60 days
- Contact customers by phone, email, and/or letters
- Handle sensitive information confidentially
- Prepare account-resolution updates for various levels of leadership
- Document all activities and attempts to reduce balances
- Prepare placement packages for outside attorneys for possible litigation
- Communicate by telephone with operations management, physicians, attorneys, and internal customers
- Use tools to obtain improved billing information
- Research and evaluate complex projects/assignments to identify and measure financial implications
- Analyze and determine areas for process improvement and education
Requirements:
- High School Diploma or GED or equivalent
- 1 year of work experience in a call center, customer service, collections, or healthcare billing-related work experience
- Prior work experience with meeting deadlines and weekly goals
- Proficiency in Microsoft Office products, including but not limited to Excel
- Ability to compile and organize data
- Critical thinking skills and a basic understanding of medical and computer skills
- Ability to work independently and manage time effectively
- Dedicated, quiet workspace free from distractions
- Internet download speed of at least 50 Mbps (no satellite internet)
- Equipment must be connected via Ethernet (Wi-Fi, mobile routers, or hotspots are not supported)
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability (STD)
- Long-term disability (LTD)
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan
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