Billing & Collections Consultant
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Job Description
Billing and Collections Consultant supporting accurate HOA billing, reconciliations, and delinquency recovery at RealManage. Advising homeowners and community teams while ensuring statutory and policy compliance.
Responsibilities:
- Verify and validate recurring assessment billings, special assessments, and late fee charges
- Ensure billing configurations comply with governing documents, approved fee schedules, and state statutes
- Reconcile homeowner account balances and resolve discrepancies
- Monitor delinquent homeowner accounts and maintain collection steps according to company policy
- Prepare and issue delinquency notices, payment plans, and demand letters
- Refer delinquent accounts to third-party collection agencies or attorneys
- Track collection activity, update records, and report status changes to the Billing and Collections Manager
- Communicate with homeowners about payment options, account balances, and collection procedures
- Maintain confidentiality and data integrity
- Identify and escalate policy or procedural inconsistencies
- Support community management and accounting teams with billing and collections inquiries
- Assist with policy updates, delegated authority changes, and system improvements
- Participate in training sessions and team meetings
- Track and report referral rates, recovery percentages, and delinquency ratios
- Provide account status updates and escalation recommendations
Requirements:
- Associate or Bachelor’s degree in Accounting, Finance, or related field preferred
- 2–4 years of experience in billing, accounts receivable, or collections required
- Experience in community association management, property management, or HOA accounting systems preferred
- Strong attention to detail and accuracy in data entry and financial recordkeeping
- Excellent written and verbal communication skills with a customer service mindset
- Ability to manage multiple tasks and deadlines in a fast-paced environment
- Familiarity with FDCPA and state HOA/condo collection statutes
- Proficiency in Microsoft Office Suite and association management software
- Ability to sit for prolonged periods at a desk and work on a computer
- Ability to occasionally stand, walk, bend, or reach as needed
- Ability to lift or move objects up to 10–15 pounds
- Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment
- Visual acuity to read printed materials, spreadsheets, and computer screens
- Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings
- Ability to work in a standard office environment with moderate noise levels
- Ability to work a standard schedule, with occasional extended hours as required
Benefits:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life and Disability Insurance
- HSA (Required High Deductible Medical Plan to be eligible)
- FSA
- Education Reimbursement
- 401K matching
- Employee Assistance Program (EAP)
- 11 paid Holidays
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