Collections Officer
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Job Description
Collections Officer helping CPM Federal Credit Union members resolve delinquent accounts. Providing payment counseling, compliant collection actions, and accurate recovery documentation.
Responsibilities:
- Contact members regarding delinquent accounts and find suitable resolutions
- Discuss financial arrangements, potential legal actions, and viable payment plans
- Provide financial counseling
- Apply collection techniques including due date extensions, consolidations, and repossessions while maintaining legal compliance
- Use skip tracing to locate individuals associated with delinquent accounts
- Recommend accounts for repossession and foreclosure and ensure timely collateral recovery
- Prepare documentation for small claims court complaints and post-judgment actions
- Analyze delinquency reports and maintain accurate collection records
- Collaborate with team members and other departments on collections strategies
- Deliver exceptional, efficient, member-focused service and help members regain financial stability
Requirements:
- Previous collections experience in a financial institution is beneficial
- Knowledge of collection procedures, laws, and regulations
- Understanding of Credit Union loan products, policies, and default clauses
- Familiarity with deposits, account ownership, and insurance
- Basic understanding of U.S. Bankruptcy Code and Small Claims Court system
- Strong communication and interpersonal skills for professional relationships
- Teamwork and collaboration abilities
- Detail-oriented approach for accurate documentation and record-keeping
- Confidentiality and integrity in handling sensitive information
- Must be flexible to work evenings and weekends as per department needs
- High school diploma or equivalent
- Must be available Monday–Thursday 8 am–5 pm and Fridays 8 am–6 pm
- Eligible to work remotely from AL, FL, GA, KS, MI, NC, OK, SC, TN, TX, or VA
Benefits:
- 401(k) match
- Educational assistance
- Ongoing professional development
- Wellness programs
- Employee discounts
- Career Progression Program
- Remote work from an eligible state
- Employee-centric workplace recognized as a “Best Place to Work” for 2026
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