Bi-Lingual, Spanish Collections Agent
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Job Description
Bilingual Spanish collections agent recovering overdue loans for Purpose Financial, a consumer financial services company. Negotiating payment plans and managing customer accounts across phone, email, chat, and text.
Responsibilities:
- Contact customers regarding overdue, defaulted, or written-off loans and other payments.
- Successfully negotiate with customers to collect payments.
- Act as liaison between creditors and customers by managing overdue accounts.
- Influence and advise customers on payment options for debt recovery.
- Execute collection strategies and procedures.
- Negotiate payment plans according to company-approved guidelines.
- Build positive rapport with different types of customers over the phone while initiating collection processes.
- Handle inbound and outbound calls to collect debt.
- Handle Advance America collection contacts professionally with empathy, assertiveness, tact, and resilience.
- Achieve set revenue targets and call quality objectives.
- Use questioning and listening skills for effective telephone, email, chat, and text communication.
- Understand, adhere to, and enforce corporate policies, including the Creed, Code of Ethics, and Information Security Policies.
- Assist in collection efforts with customers requiring a Spanish-speaking collections agent.
- Perform other duties as assigned.
Requirements:
- High School Diploma or GED.
- Minimum of one year call center or customer service related experience.
- Three years of collections experience at a high-volume call center.
- Bi-lingual in Spanish is required.
- Must be able to demonstrate critical thinking, negotiating, and problem-solving skills.
- Excellent written and verbal communications skills in both English and Spanish.
- Adaptability and flexibility to changing environment.
- Comfortable working in a dynamic, high volume, fast-paced environment.
- Ability to read, write, evaluate, and apply information.
- Ability to interact professionally and exhibit appropriate social skills.
- Ability to understand and ensure compliance with policies, procedures, and laws governing the industry/business and products.
- Ability to develop and maintain business relationships.
- Ability and flexibility to work hours as assigned between 8:00am and 10:00pm Monday–Friday, 8:00am and 3:00pm on Saturdays, and potential Sunday hours.
- Must be eligible to work in the USA and able to pass a background check.
- Ability to be physically present at and complete the physical requirements of the position at any assigned location.
- Physical ability for prolonged sitting, occasional standing and walking, bending, squatting, kneeling, pushing/pulling, reaching, twisting, frequent lifting of less than 10 lbs., and occasional lifting of up to 20 lbs.; typing, data entry, grasping, and use of office equipment including computers.
Benefits:
- Competitive Wages
- Health/Life Benefits
- Health Savings Account plus Employer Seed
- 401(k) Savings Plan with Company Match
- Paid Parental Leave
- Company Paid Holidays
- Paid Time Off including Volunteer Time
- Tuition Reimbursement
- Business Casual Environment
- Rewards & Recognition Program
- Employee Assistance Program
- Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks
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