Business Analyst II, Business Operations
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Job Description
Business Analyst II optimizing operations and systems at Juniper Square. Collaborate across teams to design scalable solutions and improve business processes.
Responsibilities:
- Act as an Internal Consultant: Partner with cross-functional stakeholders to deeply understand their operational friction points.
- Identify AI & Automation Opportunities: Map business processes to identify where Generative AI can reduce manual effort.
- Define Scalable Solutions: Design high-level technical workflows and functional specs.
- Translate & Document: Create comprehensive BRDs and User Stories that translate business pain into technical action items.
- Drive Alignment: Present ROI-driven solutions to executive leadership.
- End-to-End Lifecycle Management: Track implementation from discovery to User Acceptance Training and post-launch optimization.
- Data Governance & Hygiene: Partner with CRM and BI teams to ensure the enterprise data model is 'AI-ready'.
- Strategic Reporting: Design and maintain high-impact dashboards that track KPIs and provide predictive insights.
Requirements:
- 5+ Years of Experience in Business Analysis, Systems Architecture, or a technical Operations role.
- AI Literacy: Proven experience or a deep interest in applying Generative AI/LLMs to business workflows.
- Advanced Data Toolkit: Expert-level proficiency in Excel/Google Sheets and SQL.
- Visualization & CRM: Proficiency in Tableau/Looker and a strong working knowledge of the Salesforce ecosystem.
- SDLC Knowledge: Familiarity with Agile methodologies and tools like Jira/Confluence.
- Process Mapping: Experience with Lucidchart, Visio, or Miro to visualize complex 'current vs. future' states.
Benefits:
- Health, dental, and vision care for you and your family
- Life insurance
- Mental wellness coverage
- Fertility and growing family support
- Flex Time Off in addition to company paid holidays
- Paid family leave, medical leave, and bereavement leave policies
- Retirement saving plans
- Allowance to customize your work and technology setup at home
- Annual professional development stipend
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