Business Analyst – ServiceNow, High Level Clearance
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Job Description
Business Analyst supporting ServiceNow delivery for enterprise modernization within a federal environment. Facilitating requirements and collaborating with stakeholders, product owners, and technical leads.
Responsibilities:
- Facilitate requirements elicitation and refinement sessions with business and technical stakeholders
- Document business needs as user stories, acceptance criteria, process flows, business rules, and supporting requirements documentation
- Analyze current-state workflows and identify opportunities for automation, simplification, and service improvement
- Support ServiceNow configuration and enhancement efforts by documenting and clarifying business rules, approvals, workflow logic, and expected outcomes
- Partner with developers and testers to clarify requirements, support test case development, and assist during user acceptance testing
- Maintain backlog items and supporting documentation in Agile tracking tools
- Assist with stakeholder coordination, release planning, validation, and readiness activities
- Support reporting, metrics, and process documentation as needed
- Communicate requirements, decisions, open questions, and status updates across delivery, operations, and customer teams
- Identify requirement gaps, dependencies, and risks, and escalate issues requiring resolution
Requirements:
- Bachelor's degree in business, information systems, computer science, public administration, or a related field
- 3+ years of experience as a Business Analyst supporting software, workflow, or enterprise system efforts
- 3+ years of experience working in an Agile environment such as Scrum or Kanban
- 3+ years of experience gathering, analyzing, and documenting requirements
- 1+ years of experience supporting ServiceNow or a comparable enterprise workflow platform
- Ability to write clear user stories, acceptance criteria, process flows, and supporting requirements documentation
- Experience collaborating with product owners, developers, testers, technical leads, and business stakeholders
- Experience using Agile collaboration tools such as ServiceNow Agile Development, Jira and Confluence, or similar tools
- Must be a U.S. citizen and possess an active Secret clearance due to federal contracting requirements
Benefits:
- Reasonable Accommodations are available
- Health insurance
- Flexible working hours
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