ServiceNow Architect – ITOM Manager
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Job Description
Technical Architect responsible for ServiceNow ITOM solutions and leading end-to-end ITOM strategy. Collaborating with stakeholders to align ServiceNow capabilities with business goals and managing implementation teams.
Responsibilities:
- Lead the architecture, design and implementation of ServiceNow ITOM solutions including Discovery, Service Mapping, Event Management, and Cloud Management
- Define and implement scalable CMDB architecture, governance frameworks, and data models
- Drive end-to-end ITOM strategy, aligning ServiceNow capabilities with enterprise IT operations and business goals
- Architect and deliver event correlation, observability, and AIOps solutions using ServiceNow Event Management and integrations
- Design and implement Service Mapping solutions for business services and applications
- Lead Discovery implementation, including MID Server setup, credential management, and troubleshooting
- Drive integration architecture using REST/SOAP APIs, IntegrationHub, and third-party monitoring tools
- Provide technical leadership and mentoring to development and implementation teams
- Collaborate with stakeholders to gather requirements and translate them into technical and architectural specifications
- Ensure adherence to platform best practices, governance, and security standards
- Support performance tuning, scalability optimization, and platform upgrades
- Drive DevOps and Agile delivery practices across ITOM implementations
- Conduct design reviews, code reviews, and architecture governance
Requirements:
- Bachelor’s degree in computer science, Engineering, or related field
- Approximately 8–12 years of IT experience, with significant exposure to ServiceNow ITOM
- Proven experience as a Technical Architect or Lead in ServiceNow ITOM implementations
- ServiceNow CSA certification (mandatory)
- ServiceNow CIS – Discovery / Service Mapping (mandatory)
- ITIL Foundation certification (preferred)
Benefits:
- Support, coaching and feedback from some of the most engaging colleagues around
- Opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that’s right for you
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