ServiceNow Consultant
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Job Description
Senior ServiceNow Consultant architecting ServiceNow solutions for a fast-growing Australia-New Zealand software consultancy. Mapping client requirements, integrations, and enterprise implementations.
Responsibilities:
- Design and architect ServiceNow solutions
- Map client business requirements to technical solutions
- Assess current-state processes and tools with clients
- Identify ServiceNow platform solution options
- Define ServiceNow solution requirements
- Determine integration needs
- Develop overall architecture and implementation plans
- Lead architecture discussions and develop business cases
- Present solutions to senior executives
- Design and implement integrations between ServiceNow and third-party applications
- Deliver large-scale ServiceNow projects according to best practices
- Coach and mentor team members through technical guidance and knowledge-sharing sessions
- Serve as a ServiceNow subject matter expert in executive briefings and marketing events
- Manage multiple projects and campaigns while ensuring quality delivery
Requirements:
- Extensive experience in ServiceNow solutioning, including hands-on design and deployment
- Expertise in mapping client business requirements to scalable and supportable technical solutions
- Deep knowledge of at least one ServiceNow module, such as ITSM, ITOM, HRSD, CSM, FSM, SPM, and others
- Strong background in IT service management solution implementation and ServiceNow development
- Proficiency in XML, HTML, CSS, JavaScript, AngularJS, Jelly Script, and Web Services
- Ability to lead architecture discussions, develop business cases, and present to senior executives
- Experience designing and implementing integrations between ServiceNow and third-party applications
- Proven track record delivering large-scale ServiceNow projects adhering to best practices
- Capability to coach and mentor team members through technical guidance and knowledge-sharing sessions
- Strong analytical and troubleshooting skills
- Ability to act as a ServiceNow subject matter expert during executive briefings and marketing events
- Minimum 6+ years of industry experience in IT service management and enterprise solutions
- Strong background and deep experience with ServiceNow, with relevant certifications
- ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications preferred
- Ability to manage multiple projects simultaneously while ensuring quality delivery
- Engaging presentation style and ability to lead discussions in technical and business settings
- Experience working under pressure and managing multiple campaigns simultaneously
Benefits:
- Growth opportunities across Australia and New Zealand
- Flat structure, fast growth, high ownership culture
- Creative freedom to lead and implement your ideas
- Direct impact on growth, brand visibility and client experience
- Flexible Work Location
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