Senior ESM Consultant – ServiceNow HRSD Architect
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Job Description
Senior ESM Consultant architecting ServiceNow HR solutions and integrations for leading organizations. Collaborating to design secure data models and technical standards while supporting large-scale enterprise environments.
Responsibilities:
- Designing blueprint architectures for HR Case Management, Knowledge Management, Employee Center, and Employee Relations
- Creating secure HR data models
- Ensuring HR scopes restrict data access properly
- Architecting seamless integrations between ServiceNow and Human Capital Management (HCM) systems (like Workday) and payroll systems
- Defining technical standards, lifecycle management, and roadmaps tailored to enterprise IT and HR shared service centers
Requirements:
- Typically 5+ years of ServiceNow experience
- 3+ years focused explicitly on designing HR service delivery or HR technology solutions
- Preference for ServiceNow Certified Technical Architect (CTA), Certified Master Architect (CMA), or advanced HRSD Implementation Specialist credentials
- Experience working in large-scale enterprise environments or highly regulated industries (like Financial Services)
- Proficiency with newer platform capabilities such as ServiceNow AI, Virtual Agent, Now Assist, and Next Experience UI
Benefits:
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
- Company paid holidays
- Personal Days
- Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
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