Senior ESM Consultant – ServiceNow SME, GRC, IRM
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Job Description
Senior ESM Consultant translating complex regulatory requirements and risk strategies into scalable workflows for Capgemini. Leading ServiceNow GRC/IRM module implementations to improve audit readiness and governance.
Responsibilities:
- Translate complex regulatory requirements and enterprise risk strategies into scalable, secure, and automated workflows
- Lead the technical design and implementation of ServiceNow GRC/IRM modules, including Policy and Compliance, Risk Management, Audit Management, Vendor Risk Management (VRM), and Business Continuity Management (BCM)
- Build and oversee automated indicators, control testing workflows, and evidence collection processes to reduce manual intervention and improve audit readiness
- Define and enforce coding best practices specifically for IRM data models, ensuring solutions are upgrade-safe and aligned with the ServiceNow CSDM (Common Service Data Provider) framework
- Design secure integrations between the GRC suite and external data sources (e.g., Azure AD, BitSight, Security Operations, and Financial systems) to provide a real-time view of the firm's risk posture
- Mentor a team of developers in GRC-specific configurations, including Advanced Risk Assessments, PA (Performance Analytics) for risk dashboards, and UI Builder for executive reporting
- Be a bridge between Technology, Information Security, Legal, and Internal Audit to translate "legalese" and policy into functional technical requirements
- Manage technical debt within the GRC scope, driving proactive performance tuning and ensuring the platform scales with our international growth
Requirements:
- 7+ years of experience in ServiceNow development and platform engineering
- 3+ years of deep technical expertise specifically within the ServiceNow GRC/IRM ecosystem
- Lead technical teams through complex, multi-module implementations
- Advanced proficiency in ServiceNow scripting (JavaScript, Glide), Flow Designer, IntegrationHub, and the IRM/GRC Metadata structure
- Experience with risk frameworks (NIST, ISO, COBIT, or SOC2) and how they map to technical controls within ServiceNow
Benefits:
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
- Company paid holidays
- Personal Days
- Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
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