Business Operations Associate
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Job Description
Business Operations Associate improving recruiting, finance, and internal systems at Nen Creative. Supporting a creative studio that builds brands and stories for ambitious tech companies.
Responsibilities:
- Own recruiting operations, including hiring plans, recruiter coordination, interview scheduling, candidate tracking, feedback collection, and keeping searches moving
- Manage employee onboarding and offboarding, including documentation, account setup, software access, equipment coordination, and internal workflows
- Administer internal tools and systems including Google Workspace, Slack, Figma, GitHub, Asana, and other platforms
- Own client invoicing operations, including invoice preparation, receivables tracking, payment follow-up, and issue escalation
- Coordinate vendor onboarding, payment requests, insurance documentation, contracts, DocuSign workflows, and other business operations
- Build and maintain SOPs, trackers, dashboards, and internal documentation
- Help execute company-wide initiatives and process improvements
- Identify opportunities to automate repetitive work and improve internal system efficiency
- Address new operational problems and help develop solutions
- Work closely with the Finance & Ops Lead and company leadership across recruiting, people operations, finance administration, and internal systems
Requirements:
- Must be based in the United States
- 0 to 2 years of work experience
- Startup, high-growth, or builder experience is a strong plus
- Ability to thrive in a high-performance environment with a high bar for quality and execution
- Ability to take ownership of outcomes from start to finish and follow through
- Exceptional organization, discipline, and attention to detail
- Clear and professional written and verbal communication
- Proactive approach and comfort figuring things out without every step defined
- Ability to move quickly and prioritize effectively
- Strong sense of urgency
- Experience at a startup, creative agency, studio, or other fast-growing company is a bonus
- Familiarity with Google Workspace, Slack, Monday, Asana, an ATS, or accounting/invoicing platforms is a bonus
- Experience building automations or using AI tools to improve workflows is a bonus
Benefits:
- Remote-friendly, flexible, and entrepreneurial environment
- Healthcare coverage
- PTO
- Company holidays
- Exposure to company leadership and fast-growing creative business operations
- Opportunity to build scalable systems and processes
- Opportunity to grow into broader ownership across business operations
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