Client Specialist – Non-Profit Business Operations
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Job Description
Client Specialist supporting nonprofit operations, HR, compliance, and grants for HigherRing, an ethical outsourcing partner. Managing administrative systems, staffing, reporting, and grant deliverables remotely.
Responsibilities:
- Support a nonprofit client by keeping daily operations running smoothly
- Manage insurance renewals and maintain related records
- Complete state and federal registration and reporting, including state Attorney General registration
- File and maintain property tax exemptions
- Keep administrative systems efficient and effective
- Support audit readiness and transition to more secure digital recordkeeping
- Create and maintain a master administrative calendar
- Support recruiting, onboarding, development, and terminations
- Ensure compliance with employment laws and required staff training
- Maintain personnel files and support contractor oversight and records
- Implement and maintain HR policies, programs, and practices
- Support seasonal staffing for the organization’s field crew
- Manage all grants and contracts
- Research, identify, and draft grant proposals
- Explain organizational program impact in proposals and reports
- Prepare progress reports for the Board and funders
- Prepare and submit final grant reports
- Maintain accurate application and report records
- Ensure compliance with grant guidelines
- Work closely with leadership and report progress to the Board of Directors
Requirements:
- Fluency in spoken and written English (second language a plus)
- Strong communication and problem-solving ability
- Proactive self-starter with excellent judgment
- Highly detail-oriented with strong organization skills
- Strong tech proficiency: multitasking across browsers, tabs, and tools
- Hands-on experience using AI tools such as Gemini or Claude for drafting, research, and administrative tasks
- Ability to review AI-generated work for accuracy and protect sensitive information when using AI
- Interest in finding new ways AI can make workflows more efficient
- 3+ years in nonprofit operations, administration, or a similar role
- Experience with grant writing and grant reporting
- Working knowledge of HR practices and employment law compliance
- Familiarity with nonprofit registration, reporting, and tax-exempt requirements
- Comfortable evaluating and improving software tools and workflows
- Strong organization and attention to detail
- Clear writing and communication
- Ability to manage many tasks and deadlines independently
- Reliable home workspace: quiet, distraction-free, with a closing door
- Hard-wired Ethernet connection; minimum 50 Mbps download / 5 Mbps upload speeds
- Must live and work from one of the listed U.S. states
- Must be physically located in, work from, and be authorized to work in the United States
- Must be willing to complete background checks prior to hire and after an offer
Benefits:
- Remote work
- Equal opportunity employment
- Impact employment with a socially responsible, B Corp, climate-neutral, 1% for the Planet employer
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