Business Operations Manager
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Job Description
Business Operations Manager partnering with COO and executives to drive strategic initiatives and scalable operations. Improving cross-functional execution, SaaS workflows, and performance reporting.
Responsibilities:
- Partner closely with the COO and executive leadership to drive strategic initiatives, cross-functional execution, and operational excellence
- Translate company strategy into actionable operational plans and department OKRs/KPIs
- Support the company’s operating rhythm, including leadership syncs, quarterly reviews, cross-functional standups, and strategic offsites
- Lead high-impact, cross-functional initiatives from inception through rollout
- Serve as a trusted partner to the COO and CEO, supporting executive priorities and tracking strategic initiatives
- Review team handoffs to identify bottlenecks, reduce cycle times, and improve operational efficiency
- Implement automation, tooling, or SOPs to improve operations at scale
- Serve as the primary liaison for communication and strategic coordination with the parent company in Italy
- Connect Product/Engineering with Go-To-Market teams to support launches, messaging, enablement, and feature rollouts
- Work with CX to identify customer drop-off points and drive improvements across the customer journey
- Maintain executive-level dashboards for operational health metrics, SLA adherence, and team efficiency
- Analyze operational performance data and turn insights into actionable recommendations
Requirements:
- 4+ years in Strategic Operations, BizOps, Strategy Consulting, or Chief of Staff roles within scale-up SaaS, fintech, or technology companies
- Proven track record of leading complex, cross-departmental initiatives without direct hierarchical authority
- Strong ability to break down ambiguous, unstructured problems into clear, scalable frameworks and processes
- Solid understanding of SaaS metrics (ARR, CAC, LTV, Churn, NRR), product delivery lifecycles, and go-to-market workflows
- Data-literate with proficiency in dashboarding and operational tracking tools
- Exceptional verbal and written communication skills in both Hebrew and English, with the ability to influence C-level executives and team leads alike
Benefits:
- Opportunity to continue in the position permanently for the right candidate
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