Business Process Consultant – Service Pricing
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Job Description
Business Process Consultant working with automotive dealerships to optimize pricing strategies. Delivering ongoing consulting and system updates to maximize service pricing utilization.
Responsibilities:
- Leverage expertise in Fixed Operations, Service Pricing, and CDK Service to ensure system configurations align with client business requirements and industry best practices
- Customize Service Pricing based on client needs
- Provide ongoing consultation to dealership management on pricing strategies and system utilization
- Conduct 30-day sustainment reviews to ensure system accuracy, adoption, and performance
- Analyze performance reports against benchmarks to identify improvement opportunities and drive business outcomes
- Manage client engagements, including scheduling and facilitating calls via Outlook, Microsoft Teams, PSA, and Salesforce
- Track, update, and complete assigned tasks within Salesforce in a timely manner
- Collaborate with peers and cross-functional teams to ensure successful project delivery
- Stay current on automotive retail trends and apply insights to client engagements
- Support team members in achieving both individual and team performance goals
Requirements:
- At least 5 years of experience with demonstrated success in automotive industry.
- At least 2 years of experience within CDK Service and Service Pricing applications.
- Proven experience in process improvement or consulting.
- Strong analytical, facilitation, and presentation skills.
- Ability to manage multiple engagements simultaneously.
- Excellent written and verbal communication skills.
- Excellent interpersonal skills.
- Ability to work independently in a fast-paced environment.
- Exceptional time management skills.
- Strong project management skills and the ability to follow up and maintain client interactions on a scheduled, consistent basis.
- Proficiency with MS Office products including Microsoft Office 365.
- Familiarity with Teams application.
Benefits:
- Medical, dental, and vision benefits
- Paid Time Off (PTO)
- 401K Matching Program
- Tuition Reimbursement
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