Business Support Analyst II
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Business Support Analyst II assisting with Loan Administration at Proctor Loan Protector. Managing projects and ensuring operational process improvements for financial institutions' services.
Responsibilities:
- Assist in the various initiatives for Loan Administration
- Provide autonomous decision making for the Loan Admin functions
- Manage updates for publishing, project tracking, policy and procedure creation, process mapping
- Perform pre and post board audits, and any other projects as assigned by management
- Drive and implement operational process improvements
- Ensure adherence to operational policies and procedures
- Data Entry into the Loss Draft Module
- Register Imaged Checks into the Loss Draft Module
- Provide Imaged Check Copies to the Loss Draft Staff
- Document Indexing
- Hold Drawer Research
- Act as back up for Disbursement Report Generation
- Act as back up for Deposit Report Generation
- Perform client servicing system deposits when needed
- Adhere to a set schedule.
Requirements:
- High School Diploma/GED required
- Intermediate to advanced data manipulation skills in Microsoft Excel is a must.
- Experience in technical writing and process mapping.
- Ability to analyze and document operational processes.
- Ability to work independently and efficiently manage multiple tasks simultaneously in a fast-paced environment.
- Must be detail oriented with strong organizational, analytical and trouble shooting skills.
- Strong presentation skills.
- Proficient with MS Office Suite
- Exceptional telephone demeanor
- Ability to maintain a high level of confidentiality
- 1 – 3 years’ experience in a similar position
- Ability to use discretion, exercise good judgment and resourcefulness.
Benefits:
- Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.
Similar Jobs
Support Analyst
Tier 1 Support Technician providing remote support for Netrix customers in Argentina. Responsible for technical support, ticket handling, and customer communication.
Technical Support Specialist II – Governance and Ops
Technical Support Specialist at Smartsheet providing customer support and troubleshooting. Working remotely in Costa Rica within a global team environment.
Product Support Engineer – Rail
Product Support Engineer conducting maintenance and repairs on mtu rail products in the UK. Collaborating with customers to ensure high standards of service and support.
Senior Support Engineer
Senior Support Engineer troubleshooting and resolving complex issues for Aerospike customers in diverse environments. Collaborating with engineering teams to ensure customer success with real-time data platform.
Software Support Analyst
Software Support Analyst providing critical support for First American’s proprietary applications. Troubleshooting issues for external customers primarily in real estate using phone and email assistance.
Systems Support Engineer II
Systems Support Engineer providing onsite support for C-Suite executives and VIP users. Delivering IT services including Windows and macOS support in a fast-paced environment.
Senior Technical Analyst
Senior Technical Analyst supporting and improving business systems and processes. Coordinating between business stakeholders and technical teams for effective operational solutions.
Technical Support Specialist II – Core Apps
Technical Support Specialist responsible for troubleshooting customer issues at Smartsheet. Collaborating globally to deliver exceptional customer support and maintain high service standards.
Senior Technical Support Engineer
Senior Technical Support Engineer providing remote troubleshooting and support for FUJIFILM's healthcare products. Responsible for resolving complex issues and documenting customer interactions.
Technical Support Specialist, Tier 1
Technical Support Specialist at Rentvine providing expert-level assistance in software and accounting inquiries. Guiding clients through complex platform questions and supporting operational workflows.
Product Support Engineer
Product Support Engineer addressing technical escalations and investigations in API security. Joining a team that collaborates across various systems and teams for problem resolution.
Technical Support Engineer
Technical Support Engineer supporting customer experience for NetFoundry, a zero trust NAAS provider. Engaging in network operations and troubleshooting in a fully remote setup.
Customer Support Engineer I
Customer Support Engineer I providing first-line technical support for Superna software across enterprise storage environments. Collaborating with global teams to ensure customer satisfaction and problem resolution.
Customer Technical Support Specialist
Customer Technical Support Specialist providing technical assistance for POS systems. Responsible for troubleshooting, customer satisfaction, and collaboration with internal teams.
Product Support Analyst
Product Support Analyst assisting Bullhorn customers with technical challenges and providing exceptional support. Responsible for troubleshooting and ensuring customer satisfaction through effective communication and problem resolution.
L1 Support Engineer
L1 Help Desk Technician providing first-line support for Microsoft 365 and IT user issues in a fast-paced MSP environment.
Global Support Analyst II
Global Support Analyst II collaborating across departments to improve hosted customer environments at Infios. Responsibilities include upgrades, problem management, and technical verifications.
Mid-Level Support Analyst
Mid-Level Support Analyst II diagnosing and resolving technical issues in production WMS environments at Infios. Collaborating with teams to ensure smooth operations and mentorship to junior staff.
Technical Support Engineer
Technical Support Engineer providing VoIP support and troubleshooting for US retail. Collaborating with internal teams to implement and support customer-facing solutions while managing multiple deployments.
Technical Support Representative
Technical Support Representative providing front-line technical and customer support for fiber internet services. Managing customer tickets and assisting with troubleshooting and service needs.