Business Systems Analyst – CRM
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Job Description
Business Analyst supporting Insulet’s Commercial functions through CRM analysis and collaboration with IT teams. Ensuring solutions meet business needs and supporting documentation efforts.
Responsibilities:
- Act as the primary contact between Commercial business and IT for day to day CRM issues and queries, triaging whether it is a training issue, potential bug or enhancement request.
- Support creation and monitoring of SNOW tickets, for timely resolution.
- Support investigation and clarification of issues and validate fixes meet business expectations.
- Identify recurring operational or system issues and escalate to the Commercial Platforms Principal.
- Collaborate with IT team on analysis for and refinement of low complexity enhancements.
- Review and validate UAT Test scripts ensuring functionality meets the intended business outcomes.
- Where required, support execution of UAT.
- Create and maintain operational CRM documentation aligned to the documentation framework, including; Work Instructions, SOP,s , Quick Reference Guides/Aids
Requirements:
- Demonstrated experience working in a Business Analyst function or similar experiences.
- Familiarity with CRM systems (e.g., Salesforce).
- Experience supporting User acceptance testing (UAT) and writing test scripts is highly desirable
- Proven ability to provide business analyst deliverables on projects related to Commercial process improvement.
- Experience supporting or working within a Commercial organisation, preferably in the pharma, medical device, or any other regulatory controlled environment.
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Remote work options
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