Business Systems Analyst – SalesForce
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Job Description
Principal Business Systems Analyst responsible for Salesforce implementations and mentorship at Providence. Coordinating with stakeholders and guiding teams through complex requirements and processes.
Responsibilities:
- Coordinate with vendors, partners, architects, project management and Providence leadership
- Facilitate complex cross-departmental and company-wide requirement gathering activities
- Consult on complicated system implementations, integrations and upgrades supporting various types of initiatives for all departments
- Guide teams through Salesforce-specific implementations, integrations, and optimizations
- Stay current with Salesforce platform capabilities and apply them to meet evolving business needs
- Provide active mentorship to other caregivers on process analysis and documentation
- Validate against organizational goals and roadmaps
- Provide project management services and troubleshoot complex reports/extracts
- Mentor teams in the processing of user stories in Azure DevOps
- Collect, organize and document user feedback
- Make adjustments to timelines and create best practices for process workflows
Requirements:
- 3 or more years of experience working as a business systems analyst on an agile delivery team
- Facets experience
- Microsoft SQL Server experience
- Demonstrated experience working with healthcare regulations such as HIPPA, HITECH, and CMS Guidelines
- Demonstrated experience assessing existing processes and identifying opportunities for improvement
- Demonstrated experience communicating effectively and translating business needs into technical requirements
- Demonstrated experience working with Salesforce architecture, data models, workflows, and integrations as they relate to designing scalable solutions
- Demonstrated experience working with systems that integrate with Salesforce (such as EHRs, billing platforms, or other third party applications)
- Demonstrated experience creating and managing Salesforce user roles and profiles
- IIBA certification upon hire
- Demonstrated experience taking leadership addressing system related issues
- Demonstrated experience using LEAN techniques in analyzing requirements for potential automation
Benefits:
- Remote work
- 100% Remote
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