Call Center Coordinator
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Call Center Coordinator conducting remote outreach and screenings for CCNC members. Connecting North Carolina residents with care management, health resources, and referrals.
Responsibilities:
- Conduct continual telephonic outreach to identified and referred members to engage them with care management services
- Receive, retrieve, and manage referrals from callers and data reports
- Complete and document member screening tools and refer clinical needs to appropriate clinical care management team members
- Verify demographic information
- Send educational materials, welcome letters, and other resources to members
- Help identify and address Social Determinant of Health needs
- Assist with scheduling medical appointments and transportation
- Provide information on community resources
- Assist members with care coordination, resource needs, and health care system navigation
- Provide culturally appropriate general education and information
- Monitor incoming calls and assist with member questions or needs
- Meet monthly productivity and role expectations
- Complete assignments within expected timeframes
- Notify the supervisor of referral or assignment issues
- Collaborate with the Care Team to address barriers and improve processes
- Attend departmental and corporate meetings
- Perform other duties as requested
- Work remotely to cover needs across North Carolina
Requirements:
- High School Diploma or GED
- Prior telephonic call center experience desired
- Minimum of two years previous work experience, preferably in a healthcare setting
- Healthcare experience and medical terminology knowledge highly preferred
- Bilingual preferred
- Managed care experience a plus
- Computer skills required including various office software and the internet
- Experience with MS Office software preferred
- Strong initiative and attention to detail
- Performance metric driven and productivity mindset
- Strong oral and written communication proficiency
- Organizational and time management skills
- Strong interpersonal and critical thinking skills; team-oriented
- Resourceful and adaptable
- Motivational interviewing skills
- Knowledge of Care Management principles
- Ability to work independently, multi-task, and use sound judgment
- Outgoing and energetic attitude; respectful customer service skills
- Ability to provide information in a culturally and linguistically appropriate manner
- Knowledge of and experience working in member or clinical data systems
- Must be able to utilize office equipment, computer, keyboard, and phone with or without assistive devices
- Repetitive wrist motion and occasional lifting/carrying of up to 25 pounds
- Hands-on clinical treatment is not permitted when performing duties for the organization
- Ability to comply with department guidelines, company policies, and HIPAA regulations
Benefits:
- Competitive Benefits Package effective first day of employment
- Opportunities for growth, training, and bonus incentives
- Remote work arrangement
- Supportive and collaborative care team
Similar Jobs
IT Contact Center Supervisor
Remote supervisor leading Revelations’ inTransition behavioral-health contact center team. Overseeing service quality, crisis escalation, staffing, coaching, and compliance for military-connected callers.
Atención al Cliente - Call Center
Asesor remoto atendiendo consultas y reclamos de clientes de Entel Perú. Resolución de casos y cierre de ventas sugeridas en campaña inbound.
Teleoperador
Ejecutivo Comercial remoto para Claro Perú, gestionando ventas telefónicas y atención comercial. Trabajo desde Lima o provincias con comisiones, bonos y horario fijo.
Contact Center Intake Specialist
Remote Intake Specialist answering insurance inquiries for Wellcove’s contact center. Verifying benefits, checking claims status, and supporting Medicare Supplement and Life Policy customers.
Call Center Representative
Remote call center representative supporting Conduent’s benefits-related customers. Handling claims, HSA accounts, debit cards, reimbursements, and website navigation.
Call Center Agent – Full-Time (m/f/d)
Kundenberater für Digitalagentur zur Amazon-Optimierung von Onlinehändlern. Telefonische Beratung, Bedarfsanalysen und Terminplanung für Strategieberater.
Call Center - Operaciones
Teleoperador remoto atendiendo clientes para TRUSTCORP, empresa BPO y de telecomunicaciones. Gestión de llamadas en horario nocturno rotativo para Lima y Callao.
Call Center Triage Registered Nurse
Remote triage nurse providing telephonic care for Oak Street Health patients. Handling clinical requests, documentation, appointments, refills, and transportation coordination.
Ejecutivo de Venta de Seguros, Call Center
Asesor de ventas de seguros dentales por call center para A365. Contactando clientes, brindando información y cerrando ventas desde casa.
Teleoperador/a, Captación
Teleoperador/a remoto captando Pymes para vender soluciones de posicionamiento web de Transcom. Asesoramiento digital, ventas telefónicas y comisiones en turno de mañana.
Benefits Call Center Representative
Benefits call center representative supporting U.S. customers with pension eligibility, calculations, retirement estimates, and payment options. Conduent delivers mission-critical services for companies and governments.
Asesor Ventas Call Center
Asesor de ventas remoto atendiendo clientes interesados y cerrando ventas para Entel Chile. Gestión de llamadas durante siete horas en modalidad 100% remota en Perú.
Asesor Call Center
Asesor de call center remoto para vender servicios de Entel Chile a clientes interesados. Cierre de ventas, 7 horas diarias y comisiones ilimitadas.
Teleoperador de ventas – Planilla completa, Comisiones ilimitadas
Teleoperador remoto vendiendo portabilidad móvil para Claro mediante llamadas a clientes de otros operadores. Sueldo fijo, comisiones ilimitadas y beneficios de planilla completa.
Financial Call Center Representative
Remote financial call center representative serving OCCU credit union members through phone and digital channels. Processing transactions, resolving concerns, and recommending suitable financial products.
Contact Center Solution Designer
Contact Center Solution Designer designing AI-enabled omnichannel solutions for InPost’s European parcel and delivery services. Configuring CC platforms, integrations, routing, and customer-care automation.
Home-Based Customer Service Advisor – Call Center Agent, Energy Provider
Home-office customer service agent supporting German-speaking energy customers with billing, portals, and modern energy services. Handling inquiries via phone using SAP ISU.
Atención al Cliente, Call Center - Full Time/Semi Full/Part Time
Asesores remotos atienden llamadas y consultas de clientes de Claro para Partner Service, empresa de telecomunicaciones. Resolución de consultas y gestión comercial en turnos PM.
Call Center Representative – Customer Support
Remote customer service representative handling inbound questions, service requests, accounts, and product support. Genesis Call Center provides structured training and support for national brands.
Teleoperador, Planilla Completa
Teleoperador remoto de Netcall Group, socio de Entel, ofreciendo líneas, portabilidades y adicionales. Gestión de llamadas, ventas y registro de clientes.