Call Center Representative – Fraud
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Job Description
Call Center Representative handling fraud inquiries through inbound and outbound calls. Assisting customers and managing fraud-related cases in a remote setting.
Responsibilities:
- Handle inbound calls regarding suspected fraud traffic, identify theft and credits
- Create cases for customers and update order information related to fraud
- Work on alarming cases from various fraud queues
- Make outgoing calls to follow-up on fraud orders and secure equipment
- Review traffic patterns and orders for fraudulent activity
- Analyze network traffic and orders to assess risk and mitigate fraud
- Operate in a fast-paced environment requiring timely data analysis and decision making
- Utilize system tools to close cases and prevent fraud loss
- Manage multiple systems and fraud queues simultaneously
- Manage high-volume workload to effectively mitigate fraud
Requirements:
- Must provide your own computer monitor, remaining equipment will be provided
- Must be 18 years of age or older
- High School Diploma or equivalent
- Must have dedicated workspace free of distraction
- Excellent communication skills
- Must have high-speed internet and ability to direct plug into ethernet portal
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
- Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
- Superb attendance, so you can be there when our customers need us
- Schedule flexibility and ability to work within hours of operation, 7 days a week between 8 a.m. and 12:30 a.m.
Benefits:
- Paid Training
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Employee Discounts
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