Call Center Specialist
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Job Description
Call Center Specialist handling service calls for insurance inquiries. Providing exceptional service and support to policyholders and agents via telephone.
Responsibilities:
- Handles service calls from policyholders and agents in regards to their insurance policies
- Provides exceptional service in responding to their questions and concerns
- Effectively respond via the telephone to concerns of both internal and external customers
- Perform specialized functions and projects in accordance with departmental rules and regulations
- Act as the caller’s advocate via the telephone to ensure the caller’s concerns are addressed
- Take ownership of each call, handling it until resolution is reached, which includes follow-up as necessary
- Gather, organize and forward information to other areas for handling or consideration
- Process changes within approved authority level and perform transactions according to latest corporate standards, manual rates, guidelines and procedures
Requirements:
- High School Diploma or GED required, Associate’s degree preferred
- One (1) to two (2) years of customer service experience; or equivalent combination of education and experience
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Ability to write reports, business correspondence, and procedure manuals
- Bilingual (English and Spanish) language skills preferred
- Working knowledge of Microsoft Office applications to include Word, Excel, PowerPoint, and Outlook and Internet browser applications
- Must be able to use a variety of office equipment, including scanner, copier, fax machine, and calculator
Benefits:
- Medical, Dental, Vision, Life, Pet
- Flexible Spending Account
- Competitive Salaries
- 401K Match
- Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave
- Short and Long-Term Disability
- Employee Support Programs, Including Mental Health
- Tuition Reimbursement
- Matching Charitable Gift Program
- Lucrative Referral Program
- Commuter Benefits
- Flexibility: Remote and Hybrid Opportunities Available
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