Call Center Systems Administrator
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Job Description
Call Center Systems Administrator running live contact center operations remotely in LATAM. Managing campaigns and metrics for operational effectiveness within US business hours.
Responsibilities:
- Configure campaigns and queues (Five9 or similar)
- Pull/export contact center data (CSV-style)
- Build reports in Excel for ops teams
- Run live dashboards and metrics
- Support real-time questions from agents/leads
- Solve with formulas, not manual work
- Automate repeat tasks if possible (SQL/Python bonus)
Requirements:
- 5+ years in contact center admin (Five9 or similar)
- Strong Excel (PivotTables, VLOOKUP/XLOOKUP, formulas)
- Passed live Excel test (required to be hired)
- Able to work full-time US hours
- Reliable schedule, no frequent connectivity gaps
- SQL or Python (report automation, scaling) - nice to have
- Five9 hands-on (not just exposure)
Benefits:
- Fully remote role
- Real ownership of live ops—not back-office busywork
- Direct impact, no analyst bottlenecks
- Tight feedback loop with leads and ops
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