Cancer Screening Advocate – Temporary Contractor
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Cancer Screening Advocate coordinating U.S. patient screenings for Color’s virtual cancer clinic. Scheduling appointments, retrieving results, supporting patients, and documenting care in EHR systems.
Responsibilities:
- Coordinate cancer screening appointments with external healthcare facilities.
- Call facilities to collect availability and book appointments according to patient facility and scheduling preferences.
- Assist patients in understanding out-of-pocket costs.
- Update the facilities database with accurate and reliable information.
- Identify suitable facilities based on insurance, location, and patient preference.
- Confirm facilities can perform procedures, are in network, and can accommodate patients.
- Obtain appointment and referral results from facilities via fax and phone.
- Review and triage the inbound fax queue and upload documents and results appropriately.
- Inform patients promptly about scheduled appointments, locations, and preparation instructions.
- Respond to patient inquiries and support tickets.
- Accurately document appointment, order, and referral details in Color’s EHR system.
- Address scheduling conflicts, rescheduling needs, and access issues.
- Collaborate with clinical and administrative teams to support seamless patient care.
Requirements:
- Exceptional communication and interpersonal skills.
- Ability to collaborate effectively with cross-functional teams.
- Passion for helping patients navigate the healthcare system.
- Critical-thinking and issue-resolution skills focused on customer satisfaction.
- Exceptional customer service, active listening, and verbal and written communication skills.
- Professional phone voice.
- Experience using EHR systems in a healthcare environment.
- Expert knowledge of Google Apps and macOS.
- Flexibility and adaptability to changing business needs and priorities.
- Resilience in a fast-paced, dynamic operational environment.
- Ability to handle stressful situations appropriately.
- Access to a quiet, private, secure work location protecting patient health information and complying with HIPAA standards.
- Must be proficient in Spanish and capable of conducting conversations fluently in Spanish.
- Must have unrestricted right to work in the United States for any employer.
- Must not require company assistance or sponsorship with work authorization now or in the future.
- Ability to work Monday–Friday, 8:30 AM–5 PM PST/EST.
Benefits:
- Remote work arrangement
- Assignment duration of 3–6 months
- Monday–Friday schedule
- Flexible time-zone preference between PST and EST
Similar Jobs
Behavioral Health Member Advocate
Behavioral health member advocate supporting Evernorth members and providers seeking mental health and substance use services. Handling intake, benefits, referrals, scheduling, and clinical-team handoffs through inbound calls.
Provider Relations & Claims Advocate
Provider Relations & Claims Advocate handling inbound behavioral health claims calls for Evernorth Health Services. Resolving provider and member issues through claims research, adjustments, authorizations, and follow-up.
Member Advocate
Member Advocate assisting members, pharmacies, and healthcare providers with pharmacy benefits at MedOne. Delivering exceptional customer service and managing inquiries via phone, email, and chat.
Member Experience Advocate
Member Experience Advocate assisting members with inquiries related to benefits and claims at Blue Cross and Blue Shield. Engaging members and supporting positive health outcomes through effective communication and problem-solving.
Viewer Experience Advocate
Viewer Experience Advocate enhancing brand image by providing support for Disney Streaming services through technical assistance and product recommendations.
Intake Advocate
Intake Advocate assisting potential claimants with injury claims and guiding them through eligibility processes. Engaging in high call volumes to maintain claimant relationships and confidence in legal representation.
No more related jobs available.