Claims Advocate
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Job Description
Claims Advocate managing complex insurance claims for CAC, a leading insurance broker and advisor. Coordinating coverage, settlements, insurers, clients, and claim documentation.
Responsibilities:
- Directly handle claims from inception to resolution across public and private Directors and Officers Liability, Errors and Omissions, Employment Practices Liability, Cyber and Technology Errors and Omissions, Fiduciary Liability, Crime, and Kidnap and Ransom
- Timely and accurately report new claims and circumstances while proactively identifying potential coverage issues
- Obtain insurer consent for counsel retention and settlements
- Conduct analysis of coverage letters from insurers
- Facilitate distribution of insurer coverage positions and status updates
- Schedule and moderate client meetings and conference calls with insurers
- Maintain invoice trackers and reconcile invoices against client policy retention
- Facilitate insurer reimbursement payments to clients
- Maintain up-to-date electronic claim files
- Review loss runs and obtain status updates for timely and accurate file maintenance
- Escalate claim and coverage issues to CAC leadership
- Develop and maintain working relationships with clients and insurer claim representatives
- Perform other duties as assigned
Requirements:
- Bachelor’s Degree required (paralegal certification is beneficial)
- 2-5 years relevant work experience preferred
- Strong multitasking and time management skills
- Strong communication and relationship management skills
- Strong analytical skills
- Ability to engage with and present confidently to clients both external and internal
- Ability to identify client needs and provide solutions to address those needs
- Ability to set realistic client expectations and deliver in a time-sensitive environment
- Strong expertise in Microsoft Office applications including Outlook, Excel, Word, and PowerPoint
- High level of professionalism and confidentiality
Benefits:
- Bonus opportunity
- Benefits
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