Service Advocate III – FEP Contact
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Job Description
Florida Blue service advocate answering insurance claims and policy questions for members and providers. Resolving issues and supporting customer satisfaction through remote service.
Responsibilities:
- Provide customer service and education to plan members and providers
- Answer complex questions regarding insurance claims and policies
- Resolve issues and ensure customers understand products, services and processes
- Research inquiries and interpret policy provisions to determine effective responses
- Use computerized systems for tracking, information gathering and troubleshooting
- Identify and implement process improvement opportunities
- Perform semi-routine duties under established systems and procedures
Requirements:
- 0-1 years of relevant experience in a customer support role
- High school diploma or GED
- Ability to provide customer service and education to plan members and providers regarding insurance claims and policies
- Ability to resolve customer issues and interpret policy provisions
- Ability to use computerized systems for tracking, information gathering and troubleshooting
- Ability to identify and implement process improvement opportunities
- Ability to work Monday through Friday, 8:30 am to 5:00 pm EST during training
- Ability to work an 8-hour shift between 8:00 am and 6:00 pm EST after training
Benefits:
- Medical, dental, vision, life and global travel health insurance
- Short- and long-term disability programs
- Leave programs to support personal circumstances
- Retirement Savings Plan including employer match
- Paid time off
- Volunteer time off
- 10 holidays and 2 well-being days
- Additional voluntary benefits
- Comprehensive wellness program
- Opportunities for incentive or commission compensation
- Annual reviews with pay for performance considerations for base pay increases
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