Care Coordinator

Posted 4hrs ago

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Job Description

Remote Care Coordinator supporting Healthfirst members with healthcare navigation, benefit inquiries, and care coordination. Managing caseloads, outreach, screenings, and PHI documentation.

Responsibilities:

  • Perform care management services to support members who require assistance navigating their health care system
  • Receive incoming calls from members regarding benefit questions/issues, care coordination, program inquiries, connecting to their care manager, and screening assessments
  • Accurately document calls in the designated PHI system
  • Manage an assigned member caseload requiring short-term care coordination and health navigation
  • Work within the interdisciplinary care team to communicate member issues or needs
  • Monitor screening of members to improve quality and cost outcomes
  • Perform outreach calls to members to confirm services are in place
  • Perform additional duties as assigned

Requirements:

  • Certified Medical Assistant (CMA) or Certified Nursing Assistant (CNA) or Registered Medical Assistant (RMA) or previous relevant medical training or work experience
  • HS diploma/GED
  • Work experience requiring effective communication verbally and in writing while demonstrating good grammar, spelling, and punctuation skills
  • Experience working in a fast-paced environment that requires handling multiple priorities simultaneously
  • Excellent telephone, organizational, and customer service skills
  • Team player who is organized and detail-oriented

Benefits:

  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Incentive and recognition programs
  • Life insurance
  • 401k contributions
  • Competitive compensation and benefits package