Telemedicine Care Coordinator
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Job Description
Telemedicine care coordinator scheduling virtual psychiatric visits for Iris Telehealth. Coordinating hospital staff, clinicians, EMRs, and overnight patient access.
Responsibilities:
- Schedule patients for virtual visits by coordinating with partner hospital staff
- Call hospital staff to schedule new and follow-up video appointments and consults
- Answer incoming calls and use hold when multiple calls arrive
- Communicate schedules to on-call clinicians via text message
- Maintain scheduling software with minimal errors
- Provide friendly, helpful, and welcoming service on all calls
- Plan and implement coordination of patient care
- Provide basic technical support to hospital staff
- Troubleshoot technical issues and anticipate scheduling conflicts
- Serve as a trusted resource for hospital partners and help improve coordination processes
- Perform other tasks as needed
Requirements:
- 1–2 years of customer service, reception, or call center experience; demonstrated skills and readiness to take ownership may substitute for a specific number of years
- Experience using communication software
- Demonstrated interest in healthcare, customer service, or call center work
- Proven track record in customer service
- Ability to work with minimal supervision
- Ability to multitask with Appointments Plus, Phone, Glip, Teams, video conferencing software, and EMRs
- Experience in a fast-paced, high-pressure environment while maintaining a friendly personality
- Excellent decision-making, communication, and organizational skills
- Ability to perform multiple tasks in a busy, ever-changing environment
- Technical proficiency with EMR or other healthcare software experience preferred
- Background in healthcare preferred
- Authorization to work for any employer in the United States
- Ability to work Tuesday–Saturday, 10:45 PM–7:15 AM Central Time
- Willingness to undergo a background check
Benefits:
- Highly competitive compensation including annual bonus and incentive stock options
- Generous PTO policy
- 100% of the premium cost of healthcare for you and 75% for your dependents
- $50/month gym membership allowance
- $50/month cell phone bill allowance
- $50/month books allowance
- 100% employer-paid life insurance coverage
- 401k Plan with company match
- Paid parental leave
- Optional short-term and long-term disability insurance
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