Senior Care Coordinator
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Job Description
Senior Care Coordinator helping Hinge Health members navigate referrals, providers, and in-person care. Coordinating digital and clinical services across eligible U.S. states.
Responsibilities:
- Help members navigate specialist visits, imaging, physical therapy, surgery, procedures, and other in-person care
- Support HingeSelect and broader member care needs
- Provide timely, clear outreach and explain next steps from referral to completed services
- Explain provider options, network status, benefits, expected costs, referrals, and prior authorization requirements
- Coordinate specialist evaluations, imaging, physical therapy, surgery, procedures, and other in-person care
- Manage a varied caseload with empathy, responsiveness, accurate documentation, and reliable follow-through
- Partner with provider offices and Hinge Health care teams to coordinate appointments, clinical information, transitions, and follow-up
- Identify and resolve barriers to care and close communication loops
- Share member and provider insights to improve coordination and the care experience
- Adapt to evolving workflows, tools, partnerships, pathways, and product capabilities
Requirements:
- 4+ years of experience in healthcare administration, care coordination, patient access, medical-office operations, or a related clinical or administrative healthcare setting
- Working knowledge of health-plan and benefits navigation, including payer portals, provider networks, deductibles, copays, referrals, and prior authorization
- Experience using EHR/EMR and scheduling systems
- Strong documentation, communication, organization, and attention to detail
- Ability to work from a private, professional space with reliable internet in an eligible U.S. state
- Associate’s or bachelor’s degree in healthcare administration or a related field (preferred)
- Medical fluency in Spanish, written and verbal (preferred)
- Experience in telehealth, digital health, or hybrid care delivery (preferred)
- Availability to work assigned Eastern or Pacific Time Zone schedules
- Availability for varying morning and evening shifts supporting coverage from 8 a.m. to 5 p.m. Pacific Time
- Must be able to commit to a variable schedule of 25–40 hours per week
- Legal authorization to work in the United States
Benefits:
- Comprehensive medical, dental, and vision coverage
- Support for gender-affirming care, family and fertility planning
- Travel reimbursement when healthcare isn’t available where you live
- Traditional or Roth 401(k) options with a 2% company match
- Learning and development stipend
- Discounted company stock through ESPP
- Optional overtime may be offered
- Equity
- Flexible variable schedule of 25–40 hours per week
- Remote work
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