Case Manager – Litigation Assistant
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Job Description
Case Manager handling personal injury cases from intake through settlement for Impact BPO’s legal operations. Supporting litigation, discovery, claims, documentation, and client follow-ups.
Responsibilities:
- Manage personal injury cases from intake through settlement
- Handle insurance claims, Letters of Representation, and coverage tracking
- Monitor client treatment, coordinate appointments, and maintain case updates
- Support attorneys with litigation and discovery, including drafting responses
- Communicate with clients to gather documentation and review case details
- Track deadlines, follow-ups, and ensure timely case progression
- Request and organize medical records, billing, and lien documentation
- Maintain accurate and organized files in CasePeer and Box
- Conduct regular follow-ups with clients and providers
- Assist with demand packages, settlements, and case resolution
- Document all activities and maintain compliance with internal processes
- Track daily activity, report progress, and resolve missing items promptly
Requirements:
- Previous experience in plaintiff personal injury strongly preferred
- Litigation and discovery experience is a plus
- Familiarity with CasePeer is preferred
- Strong organizational and multitasking skills
- Excellent written and verbal communication abilities
- Ability to work independently and meet deadlines
- High attention to detail and accuracy
- Professional demeanor with a client-focused mindset
- Ability to handle confidential information with discretion
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