Channel Partner Concierge
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Job Description
Partner Concierge supporting NetBox Labs' partner ecosystem with operational interface and relationship building. Driving sales and technical enablement, facilitating communication, and enhancing opportunity progression.
Responsibilities:
- Build and maintain a list of partner field team sales and technical contacts and develop them into champions for NetBox.
- Maintain accurate mapping of Partner AEs/SEs and align them with NetBox Labs AEs based on geography, accounts, and partner tier.
- Facilitate introductions, communication, and ongoing relationship development between partner sellers and NetBox Labs field teams.
- Support Account Mapping activities by helping identify shared accounts, opportunities, and next steps, and ensuring follow-through.
- Coordinate Technical and Sales Enablement sessions, including scheduling, resource alignment, and attendance tracking.
- Build and maintain competency profiles for partner sellers based on participation and engagement.
- Drive consistent, structured field outreach to keep NetBox Labs top of mind with Tier 1 and Tier 2 partners.
- Ensure accurate, timely partner opportunity registration and maintain high CRM data quality.
- Support Phase 0 → Pipeline transitions by tracking status, validating information, and coordinating with CAMs.
- Serve as the first point of contact for inbound partner requests and guide partners to the appropriate internal teams.
- Support NetBox Labs AEs with partner intelligence, seller availability, and follow-up coordination.
- Assist in planning and executing partner-led and NetBox Labs–hosted events in partnership with the Events Marketing Manager.
Requirements:
- Early-career professional: recent graduate or 1–3 years of experience in tech startups, partner ecosystems, sales operations, or customer success.
- Exceptional written and verbal communication skills.
- Highly organized with strong attention to detail in tracking, scheduling, and documentation.
- Comfortable navigating CRM systems and learning new tools quickly.
- Effective remote worker with strong time management and self-direction.
- Collaborative team player who partners closely with CAMs, the Global Alliances Lead, and the second Partner Concierge.
- Able to communicate and coordinate across multiple time zones in the Americas.
Benefits:
- Offers Equity
- Offers Commission
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