Chat & Community Support Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Chat support specialist helping NoGigiddy gig workers resolve platform and earning questions. Managing community responses, troubleshooting accounts, and escalating complex issues.
Responsibilities:
- Handle live chat inquiries on the NoGigiddy platform and respond within SLA targets
- Monitor and respond to user posts in community spaces — Discord, Facebook Group, and social comments
- Resolve common issues, including offer questions, account issues, and navigation help
- Escalate complex or sensitive issues to the appropriate team with full documentation
- Contribute to the help center knowledge base
- Flag trends in user issues or feedback to the product and content teams
- Maintain consistent tone and quality across all support touchpoints
Requirements:
- No degree required
- Fast, accurate typing — live chat moves quickly
- Excellent written communication — clear and empathetic
- Able to handle multiple conversations simultaneously without dropping quality
- Patient with frustrated users — you de-escalate, you don't match energy
- Familiarity with support or chat tools (Intercom, Zendesk, Crisp, or similar) is a plus
Benefits:
- Fully remote
- Flexible scheduling across support windows
- Paid training on platform and support tools
- Access to the full NoGigiddy earning opportunity network
Similar Jobs
Customer Service Representative
Customer Service Representative supporting sales-related customer service for Wilson. Resolving claims, complaints, and survey-driven improvement opportunities remotely.
Customer Service Representative
Customer Service Representative supporting sales-related customer service for Wilson. Resolving complaints, educating customers, and improving service based on survey feedback.
Chat & Community Support Specialist
Chat support specialist helping NoGigiddy gig workers navigate its remote jobs, surveys, gig platforms, and financial tools. Managing live chats, community posts, and user issues.
Chat & Community Support Specialist
Chat support specialist helping NoGigiddy gig workers resolve platform and earning questions. Monitoring community spaces and escalating complex issues with accurate documentation.
Customer Happiness Representative – Seasonal, Part-Time
Customer Happiness Representative supporting families at NORY, a STEM camp provider for children in NYC and Boston. Handling inquiries, outreach, records, and customer-focused projects.
Customer Happiness Manager
Customer Happiness Manager nurturing family relationships for NORY, a NYC and Boston STEM camp provider. Leading support, community engagement, feedback initiatives, and customer operations.
Customer Support Consultant
Customer Support Consultant resolving complex SaaS support issues for Modern Campus, which serves colleges and universities. Troubleshooting cloud applications and mentoring support specialists.
Experto en servicio al cliente, Francés e Inglés
Asesor de servicio al cliente remoto para Teleperformance, líder mundial en experiencia omnicanal. Soporte telefónico sobre productos, garantías, envíos y actualizaciones de software.
Customer Support Officer, Japanese
Japanese-speaking Customer Support Officer supporting clients of an international FX/CFD brokerage. Handling onboarding, trading-platform queries, technical issues, complaints, and client satisfaction.
Customer Support Officer, Japanese
Japanese-speaking Customer Support Officer supporting FX/CFD traders with accounts, platforms, and technical issues. Improving client satisfaction for an international brokerage.
Customer Relations Specialist
Customer Relations Specialist handling customer inquiries, calls, data entry, and administrative support for Acumen’s Medicaid-related operations. Remote role restricted to candidates in Texas or Arizona.
Customer Service Specialist
Customer Service Specialist supporting WEX customers across health, benefits, mobility, and fleet services. Handling inbound inquiries, technical troubleshooting, account maintenance, billing, and Salesforce documentation.
E-Commerce Customer Support Specialist
E-commerce customer support specialist serving Australian home fixtures and trade customers remotely. Managing omnichannel inquiries, orders, claims, supplier coordination, and customer retention.
Provider Education Support Specialist
Provider Education Support Specialist reviewing medical documentation and coding compliance for Ventra Health’s radiology revenue-cycle services. Delivering feedback and trend analysis to improve practitioner documentation.
Support Specialist
Support Specialist helping gamers troubleshoot Wand’s PC game assistance platform. Providing Intercom support, documenting solutions, and escalating technical issues.
Customer Experience Associate, Mental Health
Care Navigator guiding Canadian older adults and caregivers through Sailor Health’s mental health intake process. Coordinating therapist matching and providing compassionate patient support.
Portuguese Speaking Fitbit Products Support Specialist
Portuguese-speaking Fitbit support specialist assisting wearable-device users with setup and troubleshooting. Providing multilingual customer support for Mercier Consultancy Group’s international BPO and recruitment operations.
French Speaking Back Office Gaming Support Specialist
French-speaking gaming support specialist managing back-office operations for Mercier Consultancy Group. Verifying players, resolving account issues, and supporting compliant global gaming platforms.
Ticket Support Specialist
Ticket Support Specialist fulfilling WordPress website requests for Firegang Dental Marketing’s dental clients. Managing images, plugins, WP Engine environments, and high-volume support tickets remotely.
Customer Experience Associate I
Remote customer service associate handling inbound calls and resolving customer issues for Conduent’s mission-critical services. Maintaining records and meeting call center performance goals.