Customer Experience Associate I
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Job Description
Remote customer service associate handling inbound calls and resolving customer issues for Conduent’s mission-critical services. Maintaining records and meeting call center performance goals.
Responsibilities:
- Provide professional customer service support via inbound calls
- Handle high-volume call center interactions efficiently and accurately
- Resolve customer inquiries, issues, and complaints in a timely manner
- Maintain accurate records through data entry and system updates
- Follow company processes, compliance standards, and quality guidelines
- Meet productivity, attendance, and performance metrics
- Collaborate with team members to improve customer satisfaction
- Complete Week 1 classroom training and Weeks 2–3 supported call handling
Requirements:
- High school diploma or GED required
- Minimum of 6 months of call center, customer service, or dispatch experience
- Strong communication and customer service skills
- Ability to work in a fast-paced call center environment
- Basic computer skills and ability to navigate multiple systems
- Reliable attendance and strong work ethic
- Proficient in English
- Ability to successfully complete a background check, credit check, and security fingerprinting
- Must be available to work any 8-hour shift, Monday through Sunday
- Secure wired high-speed internet connection with verified speeds of at least 50 Mbps download and 50 Mbps upload; Wi-Fi not permitted
- Dedicated workspace with a desk, chair, and quiet, distraction-free environment
- Complete a mandatory 3-week paid training program
- Maintain an average quiz score of 80% or higher and complete all required E-Learning courses
Benefits:
- Competitive hourly pay
- Monthly incentive opportunity of up to $350 after training by meeting performance metrics
- Night or weekend differential, based on shift worked
- Benefits from day one (medical, dental, vision) for eligible roles
- Paid time off and holidays
- Paid training
- Career growth and advancement opportunities
- Supportive and inclusive work environment
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- Retirement savings plan
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time
- Company equipment provided
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