Chat Support Representative – Temp-to-Hire
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Job Description
Journeys chat support representative assisting Tennessee customers with orders, tracking, and website inquiries. Handling chats, texts, and emails remotely while protecting customer data.
Responsibilities:
- Handle inbound customer chats, texts, and emails
- Assist customers with order information, tracking, updates, cancellations, products, and website information
- Address and resolve customer inquiries accurately
- Access customer accounts, document case notes, process orders, and securely handle payment information
- Personalize customer interactions and build customer loyalty as a Journeys brand ambassador
- Meet attendance requirements and key performance indicators
- Protect customer data by following company policies and procedures
- Perform additional duties to support business operations
Requirements:
- Previous customer service or retail experience preferred but not required
- Strong verbal and written communication skills
- Proficiency in English grammar and syntax
- Ability to connect with customers and respond effectively to their needs
- Ability to work in a fast-paced, constantly changing environment while meeting performance goals
- Ability to quickly learn, assess issues, and provide clear and accurate solutions
- Professionalism in handling and de-escalating conflicts
- Must be able to work 40 hours per week in 8-hour shifts during the stated hours of operation (CST)
- Must be a Tennessee resident for the work-from-home opportunity
- Dedicated, secure, quiet, distraction-free workspace
- Desktop or laptop with SSD, Intel i5/i7 or AMD Ryzen 5/7 processor, 4+ cores, and latest operating system
- Minimum 16 GB RAM
- Two functional monitors
- USB/USB-C or fully charged Bluetooth headset
- Integrated or external webcam
- External mouse
- Wi-Fi-capable cell phone and charger
- Wired Ethernet connection; public Wi-Fi not allowed
- Minimum internet speed of 50 Mbps download and 5 Mbps upload
- Pass the official system test using Google Chrome
- Devices must remain charged; equipment and internet access are the applicant’s responsibility and verified during onboarding
- High school education or better
Benefits:
- Perfect Attendance Bonus: Earn an additional $100 per week for maintaining 100% perfect attendance
- Weekly Pay: Receive weekly payment every Friday
- Paid Training: Start with two weeks of fully paid training
- Supportive Team Environment: Join a collaborative and inclusive team
- Potential for permanent employment based on performance and business needs
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