Claims Coordinator
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Job Description
Claims Coordinator managing dispatch and resolution of vehicle claims for Dent Wizard. Ensuring timely communication with technicians, vendors, and customers, while supporting administrative tasks.
Responsibilities:
- Dispatch over 750 vehicles weekly using internal technology to technicians and/or third-party locksmiths.
- Manage and update claims within the portal.
- Follow up with technicians daily to provide accurate ETAs to customers on open claims.
- Verify pictures and invoicing for accuracy before uploading to the customer via the portal.
- Request voids and rebill claims when documentation is incorrect to ensure proper closure.
- Provide customer quotes as needed for claim resolution.
- Monitor claims cycle time and ensure timely processing.
- Communicate cycle time updates with technicians and managers.
- Maintain accurate records and documentation for all claims.
- Support administrative tasks including data entry, report generation, and system updates.
- Audit claim documentation weekly to ensure compliance with customer and internal standards.
- Maintain organized digital records for all claims, dispatches, and communications for audit readiness.
- Generate weekly and monthly reports on claim volume, cycle time, and resolution rates.
- Identify trends in claim delays or errors and recommend process improvements.
- Liaise with the Keys Inventory and Dispatch teams to ensure alignment on vehicle availability and technician capacity.
- Partner with Customer Service to resolve escalated claims or customer concerns.
- Propose updates to claim workflows or dispatch logic based on recurring issues or feedback.
- Participate in system enhancement discussions (e.g., Aango portal updates or dispatch tech upgrades).
- Train new team members on claim handling procedures and dispatch protocols.
- Create and maintain SOPs for claims processing and dispatch workflows.
- Other Duties as Assigned
Requirements:
- High school diploma or equivalent; associate or bachelor’s degree preferred.
- Minimum of 2 years experience in claims coordination, dispatch, or customer service roles.
- Proficiency in using claims management systems such as Aango and dispatch technology.
- Strong written and verbal communication skills.
- Ability to manage high-volume workload and prioritize tasks effectively.
- Experience working with third-party vendors and technicians.
- Basic understanding of invoicing and documentation standards.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Benefits:
- paid time off
- medical
- dental
- vision
- 401k match (50% on the dollar up to 7% of employee contribution)
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