Claims Handler
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Job Description
Gestionnaire de sinistres chez Aïkan, spécialiste de la délégation assurantielle et des solutions digitales. Gestion de portefeuilles IARD, recours matériels et accompagnement client jusqu’à clôture.
Responsibilities:
- Manage a portfolio of motor or property damage claims
- Manage a portfolio of property recovery claims
- Receive claims notifications by email and handle customer calls
- Support customers throughout the claims process through to closure
- Contribute to establishing and maintaining long-term partnerships
- Complete comprehensive training on the company’s tools and methods
Requirements:
- Degree in law and/or insurance
- At least one to two years of proven experience in claims management
- Strong analytical and summarization skills
- Customer satisfaction-focused, with strong listening and empathy skills
- Rigorous and methodical approach
- Ability to work independently while maintaining a strong team spirit
- Availability for a 39-hour workweek, Monday to Friday, according to the schedule
- Permanent, full-time position available as soon as possible
Benefits:
- Join a multidisciplinary team and contribute to ambitious, meaningful projects
- Fast-growing environment that encourages collaboration, with a relaxed atmosphere
- Carefully designed onboarding program and comprehensive training in the business
- Meal vouchers worth €8, 50% covered by the company (Swile)
- Company-paid health insurance contribution of 70%
- Holiday bonus
- Profit-sharing scheme
- 100% remote work from Toulouse
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