Claims Manager – Commercial Auto Excess Casualty
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Job Description
Claims Manager leading commercial auto excess casualty claims at Reserv, an AI-driven insurtech. Overseeing specialists, complex claims, automation, compliance, and client reporting.
Responsibilities:
- Lead, mentor, and develop a team of Commercial Auto Excess Casualty Claim Specialists
- Foster technical excellence, continuous improvement, and data-driven decision-making
- Coach on coverage analysis, litigation strategy, negotiation, and high-severity claim evaluation
- Conduct regular file reviews, performance assessments, and quality audits
- Execute performance management, including attracting, hiring, retaining, and training team members
- Oversee complex excess casualty claims for accuracy, timeliness, and compliance
- Implement and maintain best practices for claim intake, investigation, evaluation, settlement, and recovery
- Ensure consistent application of structured-data workflows and Reserv's modern claims platform
- Partner with Product and Engineering to refine automation tools and improve adjuster workflows
- Monitor cycle time, accuracy, severity trends, and customer satisfaction
- Ensure accuracy and adequacy of all aspects of claim reserving
- Serve as a subject matter expert for MGAs, carriers, brokers, and internal stakeholders
- Collaborate with Underwriting, Actuarial, Account Management, Compliance, and Claim Operations
- Participate in client meetings, audits, and stewardship reviews
- Support onboarding of new programs
- Prepare and present claims reports, metrics, and analysis to clients; advise on claim trends and loss mitigation
- Guide adjusters on litigation strategy, counsel management, and complex coverage issues
- Review and approve high-value settlement recommendations, coverage positions, and strategic claim decisions
- Develop strategies to mitigate fraudulent claims and ensure legal and regulatory compliance
- Ensure adherence to multi-jurisdictional regulatory requirements and internal best practices
Requirements:
- 10+ years of commercial auto liability or casualty claims experience, including high-severity or excess layers
- 5+ years of management experience, with preference for experience managing in a remote environment
- Prior leadership experience within a carrier, TPA, or MGA environment
- Strong expertise in coverage analysis, litigation management, and catastrophic injury evaluation
- Excellent communication and relationship-building skills with internal teams and external partners
- Comfortable with technology and able to evolve claims systems and processes to drive better efficiencies and outcomes
- Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license
- Willing to obtain any additional required licenses within 60 days, including state testing
- Demonstrated commitment to quality, accuracy, and attention to detail
- Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
- Bachelor's degree in insurance, business administration, or a related field preferred
- Professional designations such as CPCU, SCLA, AIC, or equivalent preferred; JD is a big plus
- Experience working with MGAs, E&S carriers, or tech-enabled TPAs preferred
- Familiarity with structured-data workflows, AI-assisted claims tools, or modern claims platforms preferred
Benefits:
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy
- Generous family leave policy after 8 months of continuous work
- Work from anywhere to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want
- Remote-first environment
- Culture that values expertise, experimentation, and continuous improvement
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