Claims Manager
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Job Description
Claims Manager leading multi-line claims teams for Reserv, an AI and automation insurtech. Driving claims quality, compliance, efficiency, and client reporting.
Responsibilities:
- Manage a team of adjusters managing a mix of accounts and lines of business, including general liability and commercial property
- Achieve or exceed goals and overcome obstacles consistently
- Implement and maintain best practices for claim intake, investigation, evaluation, settlement, and recovery
- Monitor and analyze claims data to identify trends, patterns, and process improvement opportunities
- Align the team with client and customer expectations of the claims process
- Serve as a resource for escalated claims
- Ensure accuracy and adequacy of all aspects of claim reserving
- Develop and implement strategies to mitigate fraudulent claims and ensure legal and regulatory compliance
- Foster a positive work environment, promote teamwork, and encourage professional growth and development
- Execute performance management; attract, hire, retain, and provide high-level training
- Collaborate with Account Management, Compliance, and Claim Operations on complex or escalated claims-related issues
- Maintain relationships with policyholders, agents, brokers, and legal representatives
- Prepare and present claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation
Requirements:
- Candidates must reside in an eligible U.S. state throughout employment
- Unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States
- Active insurance adjuster’s license by way of a designated home state, or home state
- Bachelor's degree in insurance, business administration, or a related field
- Relevant certifications such as CPCU or AIC are a plus
- 10+ years in insurance claims management experience in multiple lines of business, preferably property, general liability and/or auto with bodily injury experience
- 5+ years management experience, preferably managing in a remote environment
- Comfortable with technology and able to evolve claims systems and processes to drive better efficiencies and outcomes
- Demonstrated commitment to quality, accuracy, and attention to detail
- Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
Benefits:
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy
- Generous family leave policy after 8 months of continuous work
- Work from anywhere to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want
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