Field Service Manager
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Job Description
Field Service Manager leading Honeywell field-service teams delivering safe, efficient customer service. Driving operational performance, customer satisfaction, growth, and compliance across industrial automation operations.
Responsibilities:
- Lead safe, efficient field service delivery for an approximately $25M P&L
- Direct approximately 10 Field Engineers and Supervisors and an extended team of approximately 35 Field Engineers
- Optimize workforce planning, standard work, metrics, digital tools, documentation, and corrective actions
- Lead, coach, and develop field service professionals through expectations, feedback, accountability, and technical guidance
- Build capability through recruiting, retention, competency planning, and succession planning
- Foster an inclusive, collaborative, and safety-focused culture
- Strengthen customer and stakeholder relationships, understand needs, resolve escalations, and deliver service-contract commitments
- Improve customer satisfaction, retention, growth, revenue attainment, cost control, and margins
- Use KPIs and operational data to improve technician productivity, utilization, competency, and execution
- Partner with sales, operations, engineering, supply chain, finance, customer support, and other cross-functional teams
- Strengthen processes, tools, workflows, data quality, standard work, and best-practice sharing
- Champion safety and ensure compliance with policies, quality standards, procedures, regulations, and audit requirements
- Identify and mitigate risk; lead root-cause analysis, corrective actions, and follow-through
Requirements:
- Proven field service or technical operations leadership, including team development, relevant technical knowledge, and operational improvement
- Ability to manage competing customers, projects, priorities, and operational demands
- Strong customer engagement, communication, coaching, leadership, analytical, problem-solving, and data-based decision-making skills
- Bachelor's degree in Engineering or a related field; advanced technical, business, or operations degree preferred
- Experience with service systems, automation, contracts, customer support, and financial or P&L management
- Experience leading continuous improvement, change, or process transformation in regulated technical environments
- Must be a U.S. Person: U.S. citizen, U.S. permanent resident, protected U.S. asylum or refugee status, or able to obtain export authorization
Benefits:
- Employer-subsidized Medical, Dental, Vision, and Life Insurance
- Short-Term and Long-Term Disability
- 401(k) match
- Flexible Spending Accounts
- Health Savings Accounts
- Employee Assistance Program (EAP)
- Educational Assistance
- Parental Leave
- Paid Time Off for vacation, personal business, sick time, and parental leave
- 12 Paid Holidays
- Competitive salary
- Leading-edge work and opportunities to develop solutions alongside dedicated experts
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