Client Engagement Manager
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Job Description
Senior Client Engagement Manager guiding complex healthcare accounts for Medallion’s provider operations platform. Leading strategic programs, escalations, executive alignment, and measurable customer outcomes.
Responsibilities:
- Own a portfolio of complex enterprise healthcare accounts and build trusted relationships across operational, clinical, and executive stakeholders
- Understand customer business objectives and provide strategic guidance
- Align executive stakeholders through structured EBRs/QBRs focused on measurable outcomes, ROI, and roadmap alignment
- Lead large-scale client initiatives end to end, owning timelines, deliverables, and resource allocation
- Identify, prioritize, and resolve internal and customer escalations and project risks
- Partner with Implementation, Operations, GTM, Product, and Engineering teams
- Analyze customer workflows and identify inefficiencies and operational gaps
- Implement best practices and process improvements
- Define, track, and communicate key success metrics through executive-level insights
- Drive adoption and long-term value realization
- Deliver strategic recommendations aligned with customer goals
Requirements:
- 3+ years in customer success, engagement management, or client consulting, ideally supporting complex enterprise customers
- Over 3 years of experience owning client relationships in a SaaS startup environment
- Proven ability to drive engagement across a portfolio of accounts using data insights, product knowledge, and industry expertise
- Demonstrated success identifying solutions, improving client strategies, and driving change
- Experience owning escalations and project risk end-to-end across technical, business, and executive stakeholders
- Strong project management and organizational skills, with the ability to manage multiple priorities in parallel
- History of driving measurable business outcomes tied to defined KPIs
- Exceptional communication, executive presence, and negotiation skills, confident engaging at the C-suite level
- Comfortable operating at strategic and operational levels
- Structured, proactive, collaborative approach
- Education is optional
Benefits:
- Competitive equity
- Benefits as part of the total compensation package
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