Client Success Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior strategic advisor managing Enterprise accounts in financial analytics at RapidRatings. Shaping client program strategy, leading reviews, and driving program success for profitable customer relationships.
Responsibilities:
- Own a named portfolio of Enterprise accounts as the senior strategic advisor
- Shape and evolve client program strategy
- Lead Executive Business Reviews (EBRs) and working sessions
- Translate Financial Health Rating (FHR) and portfolio insights into actionable recommendations
- Advise clients on best practices for supplier engagement and risk governance
- Manage the renewal cycle including pricing strategy and contract structuring
- Identify and qualify expansion opportunities
- Carry and achieve quarterly and annual targets for gross revenue retention
- Anticipate and address risks to program success
- Partner cross-functionally with Product, Data, and Operations teams
Requirements:
- 5 to 7 years of experience in a senior client-facing advisory, consulting, or Enterprise Customer Success role, preferably in B2B SaaS, financial services, risk management, or supply chain
- Demonstrated ability to operate as a trusted advisor to senior client stakeholders
- Domain fluency in supply chain risk, third-party risk, procurement, or financial analytics
- Strong executive presence and the ability to lead working sessions
- Proven track record of driving gross revenue retention
- Excellent verbal and written communication skills
- Analytical rigor and comfort with quantitative inputs
- Proficiency with CRM platforms (Salesforce preferred)
Benefits:
- Attractive compensation and incentive program
- Benefits package
- Flexible work environment
- Unlimited self-managed PTO
- Continuous education and learning
Similar Jobs
Implementation, Customer Success Manager
Implementation & Customer Success Manager leading ECM/DMS onboarding, training, and account success in a fully remote environment. Helping mid-sized companies digitize document and business processes.
Head of Customer Success Partnership
Lead Customer Success strategy for Sumsub’s global partner ecosystem, ensuring partner success, revenue growth, and operational excellence for a digital verification platform.
Partnership Customer Success Manager
Partnership Customer Success Manager at Sumsub, a verification platform. Build and maintain relationships with partners to achieve their goals and enhance product adoption.
Customer Success Manager
Customer Success Manager improving customer outcomes for Bullhorn’s enterprise clients through technical proficiency and strategic consulting. Fostering strong relationships and mitigating escalations for client success.
CRM Automation, Growth Operations Manager
Revenue Systems & Sales Operations Manager at Argumentorik-Akademie GmbH optimizing CRM and sales operations in Germany. Key responsibilities include data automation and reporting structures with a focus on growth.
Customer Success Manager – AI Platform / Consulting Clients
Customer Success Manager driving customer success on AI platforms for B2B clients at Vusyon GmbH. Involves onboarding, platform architecture, and strategic customer management.
Customer Success Manager
Enterprise Customer Success Manager supporting strategic enterprise customers across Northeast US and Canada. Driving long-term partnerships and customer success at AppViewX.
Customer Success Manager
Customer Success Manager managing complex health plan accounts for Availity. Ensuring client satisfaction and driving retention within the healthcare technology sector.
Customer Success Manager
Customer Success Manager managing enterprise customer relationships for IOT solutions. Delivering customer success KPIs and leading programs in energy and maintenance optimization.
Principal Customer Success Manager, Enterprise
Principal Customer Success Manager at 1Password, overseeing strategic enterprise accounts and fostering executive alignment.
Client Success Consultant – Grants and Scholarships
Client Success Consultant at Foundant managing grants and scholarships for nonprofit clients. Driving client engagement and ensuring the effective use of Foundant's software solutions.
Client Success Consultant – Community Foundations
Client Success Consultant providing strategic advisory and managing client relationships at Foundant. Focusing on client engagement, education, and growth in a remote-first environment.
Customer Success Manager
Customer Success Manager at Harness driving customer outcomes and renewals. Fostering strong stakeholder alignment and operational cadence in AI software delivery.
Customer Success Manager
Customer Success Manager managing customer retention and expansion in European accounts. Focused on partnership and measurable outcomes through TrakSYS investment.
CRM Aftermarket Data Specialist
CRM Aftermarket Data Specialist conducting data research and maintaining high quality CRM data. Collaborating with internal users and research partners on market inquiries and database updates.
Customer Engagement Specialist – LATAM
Customer Engagement Specialist managing software compliance initiatives. Joining Ruvixx, specializing in intellectual property protection and software asset management across Latin America.
Client Success Director – Perioperative Care Coordination
Client Success Director leveraging expertise in provider-side strategy to ensure success of Perioperative and PCC client portfolio with a mission-driven team.
Customer Success
Customer Success Coach helping clients maximize value from automotive BDC software. Engaging with customers, overseeing onboarding, and collaborating with cross-functional teams.
Senior Partner Success Associate
Sr. Partner Success Associate supporting healthcare partnerships at Rula. Managing accounts and driving initiatives for positive mental health impact.
CRM Strategist
Strategic CRM Strategist at Domaine, driving comprehensive email and SMS marketing strategies for eCommerce growth. Collaborating with cross-functional teams to optimize customer engagement.