Client Success Manager
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Job Description
Client Success Manager helping SeatGeek’s sports and entertainment clients grow revenue through ticketing technology. Driving adoption, strategic outcomes, renewals, and fan experience improvements through data and client partnerships.
Responsibilities:
- Serve as a strategic partner to sports and entertainment clients, aligning SeatGeek’s technology with business goals to drive revenue growth and deliver win/win solutions
- Build trusted relationships with senior leaders and key decision-makers across client organizations
- Identify and execute opportunities across product adoption, commercial improvement, and fan experience
- Lead internal and external business reviews and deliver insights supporting renewals, adoption, and client success
- Generate client advocacy through case studies, referrals, and industry exposure
- Manage daily communication, resolve issues, and build trust across a portfolio of clients, including complex accounts
- Travel to client events as needed, up to 25–30%, to support client engagement
- Analyze product usage, sales, and financial data using Looker, Excel, Google Suite, and internal reporting tools
- Lead internal projects across departments to support client and team-wide requirements and influence roadmaps
- Contribute to forecasting, onboarding, and scaling client success operations
Requirements:
- 4+ years in a client-facing role such as customer success, account management, consulting, or partnerships in a SaaS, tech, or entertainment setting
- Track record of driving client outcomes and improving business performance and revenue results through data
- Experience presenting to and building relationships with leadership-level internal and external partners
- Deep understanding of commercial and financial aspects of companies and how to impact the P&L
- Strong communication and presentation skills, with the ability to simplify complexity and speak to both clients and product teams
- Confidence working with data
- Willingness to travel to client locations and events regularly, approximately 25–30%
- Experience in sports or ticketing is a plus
- Experience with Looker, Google Suite, other reporting tools, or AI is a plus
- Bachelor’s degree preferred
Benefits:
- Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
- A WFH stipend to support your home office setup
- Unlimited PTO
- Eligible for the SG discretionary annual bonus based on individual and company performance
- Up to 16 weeks of fully-paid family leave
- 401(k) matching
- Student loan matching program
- Health, vision, dental, and life insurance
- Up to $25k towards family building, reproductive health services and Gender-affirming care
- $500 per year for wellness expenses
- Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
- $360 per quarter to spend on tickets to live events
- Annual subscription to Spotify, Apple Music, or Amazon music
- Attend marquee sporting events and concerts
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