Strategic Client Manager
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Job Description
Strategic Client Manager improving revenue cycle performance and executive relationships for TruBridge’s acute enterprise healthcare clients. Driving retention, recovery, value realization, and responsible growth.
Responsibilities:
- Lead executive relationships as an individual contributor for top acute enterprise clients
- Improve operational and financial performance across acute-based revenue cycle management services
- Advance EHR adoption, solution integration, and client outcomes across the TruBridge portfolio
- Own client-specific success and recovery plans
- Drive measurable improvements across the revenue cycle and broader solution portfolio
- Coordinate cross-functional execution, manage escalations and risk, and support retention and growth
- Develop and implement client success plans with retention, satisfaction, risk-reduction, and growth objectives
- Maintain in-depth knowledge of client organizations and healthcare environments
- Measure client satisfaction and engagement through feedback, executive conversations, solution adoption, service performance, and relationship indicators
- Create value realization reporting demonstrating client ROI and informing renewals and growth opportunities
- Align qualified clients with the TruBridge reference program
- Lead executive performance reviews and translate revenue cycle data into prioritized actions
- Lead cross-functional financial health teams and subject matter experts in diagnosing challenges and executing corrective action plans
- Establish best practices for client profitability management, invoicing, accounts receivable, cash collections, write-offs, and contractual interactions
- Serve as executive escalation point for material RCM service and performance issues
- Own client relationships and execution with accountability for retention, renewal readiness, satisfaction, risk reduction, and responsible growth
- Manage client risks, quantify retention and financial exposure, and establish mitigation plans
- Identify and qualify expansion opportunities and partner with sales on upsell and cross-sell options
Requirements:
- Bachelor’s degree in business administration, Healthcare Management, or a related field (preferred)
- Ability to travel up to 60%
- Demonstrated experience improving healthcare revenue cycle performance, with working knowledge of cash collections, accounts receivable aging, denial performance, billing quality, and payer or contractual outcomes
- Proven success improving client satisfaction, protecting renewals, reducing preventable attrition, and recovering at-risk client relationships
- Ability to identify emerging client issues, establish resolution plans, maintain stakeholder accountability, and follow through until risk is mitigated
- Ability to work independently and collaborate effectively with subject matter experts
- Strong relationship-building skills
- Experience advising and influencing hospital CFOs, revenue cycle executives, and operational leaders
- Ability to analyze revenue cycle performance trends, identify root causes, quantify financial impact, and present recommendations and recovery plans
- At least 7 years of healthcare revenue cycle experience, including at least 3 years leading client-facing RCM services, operations, performance improvement, or complex account recovery initiatives
- Preferred experience in strategic account management, healthcare technology, or health information systems
Benefits:
- Ability to travel up to 60%
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