Client Success Manager
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Job Description
Client Success Manager working with clinical leaders and partners to improve ACO performance metrics. Engaging clients and ensuring exceptional service delivery while managing key performance reports.
Responsibilities:
- Deliver exceptional client service
- Manage engagement activities to align with ACO goals
- Coordinate partner success meetings
- Prepare monthly performance reports
- Collaborate with various teams for improvement opportunities
Requirements:
- Bachelor’s degree in business administration, healthcare management, or related field is preferred
- 4 years of experience with business development, healthcare program management and/or clinical case management
- Working knowledge of Microsoft Office Suite, including Excel, Access, Word, Outlook, PowerPoint, SharePoint, Project.
Benefits:
- Exceptional client service
- Proactive anticipation of client’s needs
- Monthly performance reviews
- Onboarding support for new clients
- Performance reporting
- Collaboration with clinical and operations teams
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