Customer Success Manager, AI & Automation
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Job Description
Customer Success Manager focusing on AI and automation processes for improving customer experience. Collaborating with a small team to manage customer journeys and build automated workflows.
Responsibilities:
- Run discovery and consultative conversations with prospective customers.
- Own the full customer journey from first conversation through onboarding, adoption, and renewal.
- Act as the primary partner for your book of business.
- Build and maintain automated workflows across Vitally, HubSpot, and Intercom.
- Write SQL to pull and analyze data from BigQuery.
- Design digital CS programs that keep customers progressing.
Requirements:
- 1–2+ years in Customer Success or Account Management in B2B SaaS.
- 2–3+ years of hands-on experience building automations and workflows, ideally across multiple tools.
- SQL experience or a willingness to learn is a plus.
- Experience at a small or early-stage company where you had to create structure, not just follow it.
- Familiarity with tools like Vitally, HubSpot, or Intercom is a plus.
Benefits:
- Comprehensive Medical, Vision, and Dental coverage, plus a $1,200 annual wellness budget.
- 21 days paid vacation (increasing with tenure) plus 10 public holidays.
- $3,500 annual budget for Learning & development.
- $500 setup budget for Home office.
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