Customer Success Representative
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Job Description
Customer Success Representative performing order management and customer service at Integer. Collaborating with various teams to support customer needs in the medical device field.
Responsibilities:
- Perform customer service activities for internal and external customers
- Be the principal contact for target customers across the Integer organization
- Work collaboratively with Operations, Planning, Engineering, Quality and Sales to provide accurate solutions
- Responsible for the end to end order management relationship with Global target customers
- Coordinate responses from various internal stakeholders to assist in responding to customer inquiries
- Problem solve moderately complex issues and analyze possible solutions
- Execute contract review for order entry process
- Establish and communicate standard product lead times
- Support Operations and Sales goals while championing customer requirements
- Communicate customer requests to internal decision makers and escalate when necessary
- Support continuous improvement efforts in Customer Success
- Provide feedback related to customers’ order requirements
- Ensure accurate data input for quotes and quote tracking reporting.
- Review and receive approval from account owner/sites for changes to customers
- Interface with internal stakeholders to coordinate return goods activity
- Understand key performance indicators and strive to meet/exceed expectations
- Perform other duties as required.
Requirements:
- Minimum Education: Bachelor’s degree in business field or related field
- Minimum Experience: 3+ years of experience in medical device or related field
- Sales and service acumen
- Ability to work independently as well as within a team
- Medical Device Manufacturing Customer Service experience preferred
- Ability to communicate effectively across the organization throughout all levels both verbally and written
- Good problem-solving skills
- Extreme responsiveness and resilient
- Customer focused and ability to manage multiple tasks simultaneously.
- Demonstrated ability to be organized, act with urgency and adapt to meet deadlines in dynamic environment.
- Strong computer skills including Microsoft Office products
- Experience with Oracle and Vendor Managed platforms is a plus
Benefits:
- Equal Opportunity Employer
- Encouragement for veterans and individuals with disabilities to apply
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