Client Success Manager
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Job Description
Client Success Manager optimizing healthcare outcomes for Ternium RCM. Leading a team to manage executive relationships and drive performance in denial management.
Responsibilities:
- Lead a team responsible for delivering outstanding client outcomes across Ternium’s denial management engagements
- Serve as a trusted strategic advisor to Revenue Cycle and Finance executives
- Own and manage executive-level relationships with VPs of Revenue Cycle, CFOs, and Denials Leadership
- Serve as senior escalation point for client performance, operational, or contractual matters
- Lead Quarterly Business Reviews (QBRs)
- Drive and monitor KPIs including recovered revenue, aging, inventory velocity, and payer performance
- Partner cross-functionally with Operations, Sales, Denials Insights, and Leadership
- Lead, coach, and develop a team of client-facing leaders
Requirements:
- 5+ years of experience in healthcare revenue cycle, denials management, or revenue recovery
- 3+ years in people leadership, preferably leading client-facing teams
- Deep understanding of high-dollar denials (DRG validation, medical necessity, clinical denials, coding, authorization, payer policy)
- Proven ability to communicate financial performance and defend results with healthcare executives
- Strong analytical and data interpretation skills with experience presenting complex insights clearly
- Experience managing high-value, performance-based or contingency contracts
- Excellent executive presence, problem-solving ability, and stakeholder management skills
Benefits:
- 401(k) with corporate match
- Comprehensive health, dental, and vision insurance
- Flexible schedule
- Paid time off
- Access to professional development
- Mentorship opportunities
- Upward mobility within the company
- Life insurance
- Performance-based bonuses
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